Employee Relations Partner

Summary

Join USPack, a leading logistics provider, as an Employee Relations Partner (ERP)! In this role, you will promote a positive work environment by managing and resolving workplace issues, ensuring policy compliance, and fostering a culture of mutual respect. You will investigate and resolve employee grievances, counsel managers and employees, and advise on disciplinary actions. The ERP will also support the development of a positive workplace culture, conduct employee surveys, and partner with the training team to develop training programs. This position requires strong knowledge of employment law and excellent communication skills. USPack offers a comprehensive benefits package including 401(k), health insurance, disability/life insurance, and paid time off.

Requirements

• Strong knowledge of employment law, labor relations, and best practices in employee management
• Excellent communication, conflict resolution, and interpersonal skills
• Ability to handle sensitive and confidential information with discretion
• Strong organizational and problem-solving abilities
• Must be flexible to address urgent employee relations matters outside of regular working hours when necessary

Responsibilities

• Serve as the primary point of contact for employees and managers regarding workplace concerns or conflicts
• Investigate and resolve employee grievances, complaints, and disputes in a timely and professional manner
• Counsel managers and employees on performance management, conflict resolution, and effective communication techniques
• Guide management in the consistent application of company policies and procedures
• Perform other duties as assigned
• Ensure company policies, procedures, and practices are compliant with federal, state, and local labor laws
• Advise on the implementation of disciplinary actions, performance management plans, and terminations
• Maintain and update employee handbooks and policy documents as needed
• Work collaboratively with employees and business leaders on companywide and department policy and interpretation
• Support the development and maintenance of a positive, inclusive, and respectful workplace culture
• Promote employee engagement programs and initiatives to foster high morale and productivity
• Conduct employee surveys and assessments to measure engagement, satisfaction, and well-being
• Partner with training team and managers to recommend and develop training programs for managers and employees on effective communication, conflict resolution, and workplace ethics
• Provide coaching and mentoring to employees and leaders to enhance their interpersonal skills and work relationships
• Serve as a resource for employees to address workplace issues, offering guidance and support when needed
• Ensure employees are informed about their rights and responsibilities within the company
• Track and report on employee relations issues, trends, and metrics to senior leadership
• Develop and present regular reports on employee satisfaction, retention, and organizational climate

Preferred Qualifications

• HR certification (e.g., PHR, SHRM-CP, or equivalent) is preferred
• Experience with employee engagement or workplace mediation
• Familiarity with HRIS systems and data analysis tools
• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field is preferred
• 3+ years of experience in employee relations, human resources, or a related role

Benefits

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(K)
• Paid Sick Time