Employee Training Technical Writer

Summary

Join Experian's Chief Risk Office (CRO) as a Technical Writer to contribute to our transformational journey in Operational Risk Management. Partner with Instructional Designers and Subject Matter Experts to create engaging learning assets and technical documentation. You will leverage your creative writing and digital content development skills to summarize proprietary content and processes. Reporting to the Training Director, you will utilize your expertise in Instructional Design and Content Creation best practices within the Risk & Compliance field. This role involves collaborating with global teams to enhance training materials and maintain accurate, up-to-date content. You will also implement improvements based on data and feedback.

Requirements

• 3+ years of experience creating engaging and informative content for different corporate training and communications materials for both print and digital platforms
• Experience laying voiceovers and choosing/editing soundtracks
• Knowledge of grammar and style standards of Chicago Manual of Style, AP-Style, and Modern British English
• Related Professional Certification(s) from Society for Technical Communication (STC) or similar
• Demonstrated experience with digital editing using the Adobe Creative Suite (Premiere Pro, Audition, and Photoshop); experience with Camtasia and Vyond
• Understanding of Adult Learning Theory and Instructional Design Practice
• Experience using AI to produce content

Responsibilities

• Ensure all written content is consistent with company standards, legal guidelines, brand standards, and is grammatically correct
• Partner and collaborate with team members to support the instructional design process with creative copywriting and storytelling techniques
• Stay up to date with the latest communication techniques, digital trends, and best practices to enhance content effectiveness and engagement
• Partner with global teams to enhance online and onsite training
• Maintain content for existing learning assets to ensure the content delivered is accurate and up to date
• Build and expand on relationships within the Risk & Compliance organization for all CRO-related documentation needs
• Manage content development workflows to ensure all content is engaging, fit for purpose, complete, and always up to date
• Partner with Learning & Development specialists to ensure knowledge base content aligns with what is in our training programs
• Implement opportunities to improve learning content and documentation based on usage metrics, performance data, and learner feedback

Preferred Qualifications

Experience with, or interest to learn, course authoring software such as Articulate Rise

Benefits

• 15 vacation days to start (along with 12 paid holidays)
• Great compensation package and comprehensive benefits package, with a bonus of 10%
• Flexible work schedule and relaxed dress code