Improvado is hiring a
Engagement Lead

Summary

The job is for an Engagement Lead in a rapidly scaling Series A startup, Improvado. The role involves executing and leading various Professional Services offerings with a focus on at least one of the following domains: solution design and architecture, data modeling, marketing, or BI (data visualization). The ideal candidate should have proficient English skills, 3 years of experience in client-facing roles, technical savvy, strong interpersonal skills, excellent communication and collaboration skills, and be organized. Preferred qualifications include experience in delivering Professional Services in a SaaS/AdTech company, project management proficiency in SaaS, Big Data, or high-traffic projects, knowledge of MarTech/AdTech industry practices, a solid technical foundation, and startup experience.

Requirements

• Proficient in English and capable of engaging effectively in a client-facing capacity
• A track record of directly managing and executing projects, with a minimum of 3 years in client-facing roles such as Project Lead, Customer Success Manager, Sales Engineer, Account Manager, or similar
• Demonstrated expertise in leading cross-functional teams with a commitment to strong interpersonal skills
• Technically savvy, with the ability to not just coordinate but also to drive the technical aspects of project delivery management, system analysis, or technical pre-sales
• A consummate professional who is personable and dedicated to client stewardship
• Exceptionally organized and adept at juggling multiple tasks and clients
• Stellar communication and collaboration skills, ensuring seamless teamwork across departments

Responsibilities

• Prioritizing customers with a commitment to excellence in support
• Independently and accurately creating project and resource plans while collaborating with clients and internal Professional Services practice leads
• Ensuring projects align with Professional Services standards, stay within budget, and adhere to timelines
• Engaging in client consultations and leading meetings with a strategic mindset
• Managing client relationships hands-on through comprehensive project execution

Preferred Qualifications

• Experience in delivering Professional Services in a SaaS/AdTech company, strategic consulting firm, or large system integrator, especially within a high-growth or fast-paced environment
• Project management proficiency in SaaS, Big Data, or high-traffic projects
• Knowledge of MarTech/AdTech industry practices
• Solid technical foundation (SQL, API, programming, etc.)

Benefits

• Remote-first environment
• Strong product/market fit: marketing data product for US-based enterprises
• 27 days of PTO per year
• US holidays and additional days off
• Extremely fun & open startup environment
• Professional development reimbursement