Engagement Manager

Summary

Join Databricks as an Engagement Manager to drive customer satisfaction throughout the services life-cycle, from orchestrating engagement to successful delivery and beyond.

Requirements

• Minimum of 3-5 years running a Professional Services and Education Services line of business
• 6+ years in Senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution
• Excellent customer-facing skills and the ability to communicate with Executives as well as other stakeholders both internally and externally
• Consistent track record of identifying customer needs and successfully implementing solutions
• Demonstrate strong leadership experience, the ability to enforce good project governance and drive delivery excellence
• Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes

Responsibilities

• Demonstrates a passion for the job and leads by example by putting Databricks and our customers first to achieve the sales and delivery mission
• Collaborate with the sales counterpart and engages early in the sales process to seek to understand our customer’s needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions
• Identify opportunities for new services by understanding and addressing potential new use-cases and the ability to articulate the business value in the upsell, or extension of services
• Performs as the Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training bookings and revenue targets
• Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer

Benefits

• Medical, dental, vision
• 401k Retirement Plan
• Unlimited Paid Time Off
• Gym reimbursement
• Employee referral bonus program
• Maternity and paternity plans