Engagement Manager

Summary

The job is for an Implementation team member at Highspot, responsible for designing solutions, overseeing high complexity implementations, ensuring customer success, gaining product knowledge, training users, and collaborating with various teams. The role requires 5-7+ years of relevant experience, a bachelor's degree (preferably in STEM), excellent communication skills, ability to coach and mentor team members, and familiarity with driving software solutions.

Requirements

• 5-7+ years of relevant experience (consulting, client management, professional services, or sales engineering experience) partnering with Enterprise clients
• Bachelor's degree required. (Degree in a STEM field preferred)
• Ability to effectively support and engage with a diverse group of people
• Ability to coach and mentor members of the project team that report up to them throughout the course of an implementation
• Excellent written and verbal communication skills
• Able to construct a thoughtful and effective strategy for addressing customer risk and communicating that strategy to internal and external leaders
• Experience being the bridge between different teams within the customer organization, who often have conflicting perspectives. A working knowledge of operating within the marketing and/or sales team at a large organization is a plus
• Familiarity with driving software solutions involving many stakeholders and delivering results on time with high quality

Responsibilities

• Design a solution in collaboration with the customer, develop project plans, and execute on the project through a phased approach
• Oversee high complexity implementations with our largest Enterprise and Strategic customers
• Ensure that the customer’s launch goals are met and that Highspot’s core use cases are configured
• Gain deep knowledge, understanding, and experience with the Highspot product and how it is integrated with other systems in a customer environment
• Train users to take full advantage of the product
• Collaborate closely with partner teams that help drive the customer experience including other GTM functions, Product & Engineering, and Support

Benefits

• Comprehensive medical, dental, vision, disability, and life benefits
• Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting
• Flexible PTO
• Generous Holiday Schedule + 5 Days for Annual Holiday Week
• Quarterly Recharge Fridays (paid days off for mental health recharge)
• Flexible work schedules
• Professional development opportunities through LinkedIn Learning
• Access to Coaches and Therapists through Modern Health
• 2 Volunteer days per year