Engagement Manager

Summary

Join Rackspace as an Engagement Manager and manage multiple medium-to-large, complex projects within time and cost constraints. You will ensure program coherence, support individual projects, and guarantee results aligned with the Statement of Work. Responsibilities include developing project plans, managing customer relationships, providing service guidance, creating business reports, collaborating with engineers, and leading root cause analyses. The role requires a Bachelor's degree or equivalent experience, at least two years of relevant experience, and a solid understanding of SDLC and agile methodologies. The position offers remote work and occasional travel.

Requirements

• Bachelor's Degree in field related to role required. At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required
• Minimum of 2 years of experience in the field of role required
• Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome
• Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel
• Customer-facing consulting experience or experience delivering technology services projects
• Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security
• Technical background (software development/engineering, database/system design, IaaS)
• Self-starter with results oriented, proactive management approach
• Ability to learn on the job quickly and desire to develop expertise in AWS
• Ability to work in a fast-paced consulting environment and collaborate effectively as a team member
• Candidates need to be legally allowed to work in the US for any employer without sponsorship

Responsibilities

• Develop project plans, defines timeframe, prioritizes tasks and monitors progress to achieve objectives
• Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment
• Work with customers by utilizing your project management skills to put together on-boarding schedules and tasks
• Provide guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service
• Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide
• Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements
• Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise
• Coordinate different stakeholder perspectives to develop solutions; thinks holistically to increase efficiency across organizational boundaries
• Make accurate judgments regarding time required to complete work; proactively manages team to ensure deadlines are successfully met; balances priorities simultaneously and seeks guidance when necessary
• Conducts presentations in executive settings to convey project management, risk and technical information to stakeholders with varying comprehension levels
• Use prescribed guidelines or processes in analyzing situations
• Profile customer stakeholders to gain awareness of differing perspectives
• Anticipate and take action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance
• Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting
• Identify methods for collecting data, performs data analyses and articulates findings
• Develop simple models to understand the potential impacts of decisions under various scenarios

Preferred Qualifications

The following certs are preferred: Project Management Professional, Certified Scrum Master, AWS Cloud Practitioner

Benefits

• Work Location: Remote
• Travel: Occasional domestic/international travel, less than 50%