Client Engagement Manager

Summary

Join Nimble Gravity as a Client Engagement Manager and build meaningful client relationships, driving long-term value and ensuring seamless client experiences. You will manage and nurture client relationships, focusing on satisfaction, retention, and growth. This role involves collaborating with Sales, Delivery, and Solutions teams to deliver exceptional client experiences and expand service opportunities. You will lead strategic roadmaps, showcase value through reporting, and proactively track client health metrics. Mentoring junior team members and contributing to team development are also key aspects of this position. The ideal candidate possesses 7-10 years of experience in client-facing roles within technology consulting.

Requirements

• Experience : 7-10 years in client-facing roles, with a strong focus on client relationship management, account growth, and client retention
• Skills : Strong interpersonal, communication, and leadership skills, with a demonstrated ability to influence stakeholders at all levels of an organization, particularly C-suite executives
• English C1 required
• Strategic Mindset : Ability to lead with strategic intent, working with senior leadership to shape client growth plans and adjust strategies based on new insights
• Client-Centric Focus : Deep understanding of client satisfaction and a passion for delivering exceptional experiences that drive long-term business value
• Collaboration : Proven ability to work across Sales, Delivery, and Solutions teams to create seamless, aligned client experiences
• Problem-Solving : Ability to anticipate challenges and proactively resolve them, ensuring high levels of client satisfaction and maintaining long-term relationships

Responsibilities

• Lead Client Relationships
• Build and maintain strong, long-term partnerships with clients across the full project lifecycle
• Ensure client satisfaction, confidence, and retention
• Drive Account Growth
• Identify and execute expansion opportunities within client accounts
• Collaborate with Sales to prioritize growth through structured account reviews and strategic planning
• Create Seamless Experiences
• Work together with Sales, Delivery, and Solutions to create a unified client experience that’s smooth, high-quality, and aligned at every touchpoint
• Serve as a Strategic Partner
• Work alongside senior leadership and technical architects to shape client roadmaps, adapt to evolving insights, and deliver high-impact outcomes
• Showcase Value
• Lead retrospectives, outcome reporting, and executive check-ins that clearly demonstrate our impact
• Help clients and internal teams understand the “why” behind the work
• Monitor Client Health
• Proactively track client satisfaction and health metrics
• Conduct regular feedback loops to address concerns early and strengthen relationships
• Mentor & Coach
• Guide junior team members on best practices for client engagement and partnership-building
• Support hiring efforts and foster a high-performing, agile team
• Enable the Team
• Contribute to the development of tools and training that empower Client Engagement Managers to lead executive relationships, guide strategy, and communicate impact effectively

Preferred Qualifications

• Extensive experience in technology consulting or similar industries is highly preferred
• Background in data science, analytics, or digital transformation consulting
• Previous experience in a high-growth and/or start up environment
• Ability to lead executive business reviews and translate technical work into business outcomes
• Experience supporting or leading strategic account planning and renewal processes
• Prior people management or mentorship experience in client-facing roles
• Proficiency in Spanish