Engagement Manager

Summary

Join Neo4j as an Engagement Manager and lead the implementation of Neo4j technology solutions using various methodologies. Collaborate with customers, sales, customer success, and professional services teams to ensure successful project delivery. This role requires expertise in database technologies, software development, and team management. The ideal candidate will be based in the Eastern time zone, preferably in the Washington, DC area. Responsibilities include complex project management, resource and financial management, and effective communication. Neo4j offers competitive compensation, stock options, and comprehensive benefits.

Requirements

• 5–8+ years experience managing mid-to-large or complex engagements autonomously
• Bachelor's degree in engineering, computer science, or related field preferred
• PMP, Agile, or relevant certifications strongly preferred
• Familiarity with Professional Services Automation tools (PSA), ideally Certinia
• Demonstrated ability to manage and cultivate consulting teams and customer relationships
• Strong track record of effective communication and collaboration skills when partnering with cross-functional teams (sales, customer success, support, legal, and HR)
• Excellent analytical, problem-solving, and presentation abilities

Responsibilities

• Lead multiple concurrent projects while coordinating teams across onshore and offshore locations, including both employees and partners
• Take a proactive approach to identifying and addressing project challenges
• Lead customers through planning and execution of professional services projects
• Cultivate a supportive environment that encourages teamwork and knowledge sharing, reflecting our open and inclusive culture
• Mentor Associate Project Managers and model solutions-oriented leadership
• Develop comprehensive internal and customer facing project artifacts including Jira backlogs, weekly reports, risk assessments, and Gantt charts
• Ensure timely delivery within scope and budget for numerous concurrent projects
• Monitor key performance indicators for schedule adherence, margins, and customer satisfaction
• Ability to anticipate and address project complexities including environment constraints and integration challenges
• Facilitate project close procedures with lessons learned and process improvements
• Co-lead semi-weekly Resource Planning Sessions with other Engagement Managers and Regional Consulting Managers
• Collaborate with Professional Services management to identify skill requirements and source appropriate talent
• Maintain and update corporate professional services automation (PSA) tool, Certinia, for effective resource allocation
• Analyze project financial information and manage margins by setting work plans and assisting consultants in the delivery of professional services work
• Ensure adherence to financial close procedures and governance guidelines
• Ability to identify and communicate opportunities for further customer success
• Deliver weekly status reports and dashboards on project health to stakeholders
• Establish strong relationships with matrix project teams and cross-functional departments
• Encourage a quality-focused culture and develop contingency plans using established risk analysis methods
• Identify and mitigate potential risks throughout the project lifecycle
• Engage regularly with mid-to-senior-level customer stakeholders to gather solution direction and feedback, demonstrating our focus on user success

Preferred Qualifications

Relevant security clearances (TS/SCI and/or CI-Poly / Full-scope Poly)

Benefits

• Medical, dental, and vision benefits
• 401(k)
• Paid time off
• Certain leaves of absence