Engagement Manager

Summary

Join Topography Health as an East Coast Engagement Manager and drive partnership strategies, managing site performance with key provider partners. This pivotal role requires close collaboration with cross-functional teams to ensure successful clinical study execution. You will build strong relationships with physicians, present effectively, and advance research adoption. Reporting to the Director of Commercial Development and Partnerships, you will serve as a key liaison, leveraging strategic planning skills to drive growth. Familiarity with healthcare technologies and operational launches is essential, along with hyper-organization and attention to detail. This role offers the opportunity to significantly impact research adoption and organizational goals.

Requirements

• 8+ years of sales and/or account management experience
• 5+ years of experience with healthcare organizations, ideally a healthcare service provider, managing accounts to target revenue goals
• 3+ years of experience interfacing with physicians
• Located in Atalanta, NYC, or Washington DC
• Ability to travel up to 30-40%; significant local travel if based in the DC area

Responsibilities

• Build and maintain irreplaceable relationships with physicians and executive leadership at provider organizations to promote research adoption and growth
• Become an expert in clinical research to effectively support organizations in their research programs with Topography Health, addressing challenges and driving service adoption
• Lead strategic goal-setting initiatives by managing weekly leadership meetings, monthly financial reviews, and quarterly business reviews
• Partner with Business Development to identify and launch new opportunities within your region
• Act as the voice of the customer internally, working cross-functionally to achieve desired outcomes and enhance customer satisfaction
• Design, implement, and document innovative strategies to drive physician engagement, including collaborating with Product teams on new technology and operational initiatives
• Exhibit immense attention to detail and hyper-organization in all aspects of the role, ensuring seamless coordination and execution of responsibilities
• Engage with physicians and site staff to facilitate the success of clinical studies, addressing their needs and fostering a collaborative environment

Preferred Qualifications

• 3+ years of experience in a growth-stage startup
• Previous experience working for a CRO, Sponsor, SMO, or other clinical research organization in site development or account management