Engagement Manager - EMR Integrations

Summary

Join Natera as an Engagement Manager – EMR Integrations, combining deep technical EMR expertise with strong project management. Oversee the entire lifecycle of EMR integration projects, from planning and implementation to training and post-go-live support. Serve as the primary liaison between clients, internal teams, and vendors, ensuring timely, high-quality integrations aligned with clinical workflows. This hands-on role demands technical problem-solving and project management skills. Lead EMR integration projects in hospital and large clinic settings, managing timelines, resources, and client expectations. Translate clinical workflow needs into technical EMR configurations, ensuring alignment with client requirements and internal systems.

Requirements

• Bachelor’s degree in Informatics, Clinical IT, Computer Science, Engineering, or a related field—or equivalent experience
• 1-3 years of experience working with EMR systems, including at least 1 years of project management in a healthcare setting
• Strong knowledge of Epic (Aura experience is a plus)
• One active Epic Aura related certification required i.e. Epic Beaker, Ambulatory, or Inpatient Orders highly preferred
• Demonstrated ability to manage multiple concurrent projects with a high level of quality and stakeholder satisfaction
• Proficiency with Microsoft Office or Google Workspace tools, especially Excel and Google Sheets; Salesforce experience preferred
• Exceptional communication skills, both written and verbal, with the ability to tailor messaging to technical and non-technical audiences
• Strong analytical and problem-solving skills with attention to detail
• High emotional intelligence and customer service orientation
• Ability to work independently while also collaborating effectively with cross-functional teams
• Comfortable navigating ambiguity in a fast-paced, dynamic environment
• Highly organized and able to juggle competing priorities with professionalism and composure
• Strong documentation skills with the ability to clearly capture processes, decisions, and project updates

Responsibilities

• Lead EMR integration projects across hospital and large clinic environments, managing timelines, resources, and client expectations
• Act as both the project manager and technical lead combining workflow design, build coordination, and client training
• Create and maintain comprehensive project documentation including workflows, configurations, test plans, and implementation timelines - in alignment with project management best practices
• Translate clinical workflow needs into technical EMR configurations, ensuring alignment with both client requirements and internal systems
• Deliver on-site go-live support, including hands-on training and elbow support for clinical staff (when necessary)
• Troubleshoot EMR interface issues, coordinating with clients, vendors, and internal technical teams to resolve them quickly and effectively
• Monitor post-implementation utilization and proactively work with clients to optimize EMR performance and ordering efficiency
• Gather feedback from clients and stakeholders, identifying opportunities for continuous improvement and product enhancements
• Perform other duties as assigned

Preferred Qualifications

• Background in laboratory, clinical, or health IT environments preferred
• PMO certification is a plus

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• A generous employee referral program