Engagement Manager

Summary

Join Testlio as an Engagement Manager and play a key role in driving client success and growth within the Business Software, Commercial, Finance, Media, and Entertainment industries. This 100% remote role, open to EMEA candidates (excluding high-cost-of-living locations), involves managing a portfolio of client engagements, ensuring exceptional results and value. You will collaborate with a global team, including Testing Managers, Test Leads, and testers, to deliver exceptional testing experiences. As a trusted testing expert, you will shape Testlio's client engagement approach and contribute to a positive and inclusive company culture. This position offers flexible paid time off, stock options, and a learning stipend for professional development. Testlio is a growing, profitable company with a strong client base and a high Net Promoter Score.

Requirements

• 3+ years in client services and/or account management with a proven track record of successful engagements with enterprise-level clients
• 2+ years of experience in software testing or Quality Assurance
• Ability to identify customer value and build successful customer relationships
• Proven strategic thinking and planning skills, including time management, problem-solving, task delegation, and prioritization capabilities
• Ability to present concepts and data in a structured and well-ordered way
• Strong communicator and presenter who possesses exceptional negotiation skills as well as sound interpersonal skills
• Ability to collaborate with multiple teams, both internal and client-facing
• Resilient, self-motivated, results-driven, and proactive
• Thrive under pressure, adapt well to changes, and easily obtain new information

Responsibilities

• Ensure that all relevant resources are intelligently deployed to align with key performance indicators for your clients and for Testlio
• Be responsible for strategic client success, client growth, testing strategy, and more
• Take full ownership of multiple client engagements from A to Z
• Learn your client’s business objectives, culture, and people, and make strategic recommendations to achieve expected business outcomes
• Actively evaluate and monitor account health and satisfaction status, including organizing and leading regular status and feedback calls with your clients
• Be accountable for a set of ongoing financial, impact, and other metrics, including partnership health, revenue served, project utilization, margin, net revenue retained, and more
• Drive the ongoing management of expectations for the service and negotiate operational adjustments, such as unrealistic turnover timeline expectations, scope prioritization needs, and other related issues
• Create and deliver executive-level and detailed status reports that properly communicate an engagement's progress, KPIs, and financials tailored to the proper audience
• Collaborate with Testing Managers and support Test Leads and testers worldwide to ensure exceptional testing experiences
• Help coach your team members to achieve success and grow within their roles
• Collaborate effectively and professionally with other Testlio employees to solve problems and define new or improve existing processes
• Proactively drive new contract period scoping activities and identify opportunities for upselling or increasing the value of the service offered
• Partner with sales team members to identify, win, and grow opportunities in your existing portfolio as well as with new prospects
• With customer satisfaction as your top priority, proactively identify opportunities for upselling or ways to enhance the value of Testlio’s services in partnership with the Team Lead, Testing Manager, and Account Director

Preferred Qualifications

• Good knowledge of software, including native apps, development, and testing methodologies, is a bonus
• Passion for and focused interest in the field of testing is a bonus

Benefits

• Flexible paid time off—including national holidays, personal days, and sick days
• Stock options
• $300 annual learning stipend to support your personal and professional development