Engineering Manager

Summary

Join Ada, a leading AI customer experience platform, as an Engineering Manager overseeing our Email and Messaging SDKs teams. Lead a team of 8-10 engineers, collaborating with stakeholders to execute Ada's ambitious roadmap. You will foster a high-performing team, enabling customers to deploy Ada on Email and empowering them with modern SDKs. This role requires a strong product engineering mindset, coaching abilities, and excellent communication skills. Ada offers a competitive salary, comprehensive benefits, and a supportive work environment.

Requirements

• Excited to work with APIs, SDKs and integration challenges around scalability and maintainability
• Possess a strong product engineering mindset and a strong sense of prioritization and striking the right balance between delivery speed and high technical quality
• Adopt a coaching mindset and feel a sense of pride, satisfaction, and gratitude when you’ve been a part of helping others grow and improve
• Lead with a coaching mindset, taking pride in nurturing growth and development in others
• Skilled in recognizing and cultivating talent while holding individuals accountable for their commitments
• Self-aware, open to feedback, and driven by continuous improvement and a growth mindset
• Lead with a data-driven approach but also have the experience and wisdom to trust your intuition
• Able to clearly and concisely communicate and collaborate with various levels of stakeholders
• Are customer-obsessed deeply committed to delivering exceptional user experiences

Responsibilities

• Manage and support a team of 8-10 engineers
• Conduct regular 1:1s to align on goals, challenges, and feedback
• Act as a coach and sponsor, amplifying your team’s voice and celebrating successes
• Foster a collaborative and high-performing team culture, ensuring individual and team growth
• Collaborate with Product Management and stakeholders to define and prioritize roadmaps
• Support the team in prioritizing, planning, and managing upcoming work items
• Identify and communicate risks with stakeholders early
• Proactively identify and mitigate risks while ensuring timely delivery of high-quality outcomes
• Champion observability, data-driven decision-making, and a culture of continuous improvement
• Conduct Root Cause Analyses to address technology or process inefficiencies
• Ensure that high priority bugs are being addressed in a timely manner
• Identify inefficiencies in the team's development process and resolve them, or escalate them
• Be supportive to stakeholders outside Engineering upon inquiries
• Understand the staffing needs of the team and ensure it is set up for success
• Identify and recruit top talent, ensuring a fair and inclusive hiring process
• Help improve the hiring process and remove systemic bias
• Evolve Ada’s engineering organization by improving processes and addressing competency gaps
• Partner with cross-functional teams (Product, Design, etc.) to form a high-performing trifecta
• Balance delivery of immediate goals with long-term technical and organizational strategies

Preferred Qualifications

• Experience managing teams in high-growth startup environments
• Expertise in building scalable integration platforms
• Strong knowledge of SDKs, APIs, and integration systems

Benefits

• Unlimited Vacation: Recharge when you need to
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle
• Employee & Family Assistance Plan: Resources to support you and your loved ones
• Flexible Work Schedule: Balance your work and personal life
• Remote-First, In-Person Friendly: Options to work from home or at our local hub
• Learning & Development Budget: Invest in your long-term growth goals and skills
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry
• Hands-On with LLMs: Enhance your expertise in leveraging large language models
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology