Bugcrowd is hiring a
Engineering Manager

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Bugcrowd

πŸ’΅ $140k-$171k
πŸ“Remote - United States

Summary

Join Bugcrowd as an Engineering Manager to lead the sustaining engineering team, resolving internal and external technical issues, improving support processes, and collaborating with cross-functional teams.

Responsibilities

  • Run Bugcrowd’s engineering support team, responsible for resolving internal (engineering org) and external (escalated from product support) issues
  • Manage escalations of both internal and customer facing technical issues
  • Provide technical/solution support to our client and user base
  • Become an expert in all things Bugcrowd: identifying solutions, creative solutions and/or workarounds for complex issues and proactively looking for areas of improvement in our product suite, procedures, and the company as a whole
  • Document repeatable solutions in our Knowledge Base to enable consistent and timely resolutions for engineering support issues
  • Improve workflows to gain efficiencies through documentation, improved processes, and automation
  • Work closely with new team members to train them on company policies and best practices for resolving tickets and provide further training
  • Facilitate cross-functional meetings and directives as they relate to Bugcrowd Engineering Support
  • Act decisively, independently, and confidently across a wide variety and range of circumstances and situations. This role includes a large amount of autonomy in day-to-day operations and comes with a high degree of implicit trust to execute with minimal supervision
  • Provide detailed documentation for all client interactions - while also exhibiting exemplary written and verbal communication skills in both internally and externally facing capacities

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