Engineering Manager - Pipelines

Summary

Join Customer.io as an Engineering Manager to lead the Pipelines squad, focusing on building and maintaining data integration services. You will lead a team of experienced engineers, ensuring scalable and secure solutions while fostering a collaborative environment. The role requires at least three years of experience as an Engineering Manager in a SaaS company, a deep understanding of SaaS architecture and technologies, and strong leadership and communication skills. This fully remote position offers a competitive salary, comprehensive benefits, and opportunities for professional development. Customer.io is committed to building an inclusive team culture and values empathy, transparency, responsibility, and awkwardness.

Requirements

• Works in North/South American time zones
• Has at least three years’ experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
• Understands SaaS software architecture, languages (we use Go), technologies, and cloud infrastructure (GCP/AWS) deeply enough to represent their squad’s technical choices across the company
• Communicates concisely, accurately, and directly, both verbally and in writing

Responsibilities

• Lead effective squad rituals, and ensure production readiness through quality peer-review, quality standards, documentation, deployment, logging, and monitoring practices
• Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
• Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
• Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, front-end, full stack, and QA
• Hire, onboard and manage performance to ensure the right people are in place to accomplish business objectives within your squad
• Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
• Build and maintain a partnership with your Product Management and Design peers

Preferred Qualifications

• Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
• Builds and nurtures high performing teams
• Is fueled to reach higher when our customers are having a bad day

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year