Engineering Manager, Trust And Safety

Summary

Join Calendly's Trust & Safety team as an Engineering Manager and lead a team focused on safeguarding the platform's integrity. You will be responsible for developing and implementing strategies to prevent and mitigate fraudulent activities and abuse. This role requires strong technical expertise, leadership skills, and experience in Trust & Safety. You will collaborate with cross-functional teams and report to the Head of Platform. The ideal candidate possesses proven leadership experience, a deep understanding of detection and prevention systems, and excellent communication skills. Calendly offers a competitive salary and benefits package.

Requirements

• Proven experience in Trust & Safety, fraud prevention, abuse mitigation, or a related field, with at least 5 years in a leadership role
• Strong technical acumen, with a deep understanding of detection and prevention systems, machine learning applications, and scalable platform solutions
• Demonstrated ability to build and lead high-performing teams
• Experience navigating complex legal and regulatory landscapes
• Excellent problem-solving, analytical, and decision-making skills
• Outstanding communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization
• Availability for participation in on-call rotation, ensuring prompt and effective responses to business-critical alerts outside of regular working hours
• Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time

Responsibilities

• Recruit, manage, and mentor a diverse team of Trust & Safety engineers while fostering a culture of collaboration, accountability, and continuous improvement
• Define and drive the Trust & Safety roadmap in conjunction with your product counterpart and in alignment with company objectives and priorities; identify emerging threats and develop proactive strategies to address them
• Oversee the design and implementation of scalable processes and systems to detect, prevent, and respond to fraudulent and abusive behaviors; monitor and analyze key metrics to evaluate the effectiveness of Trust & Safety initiatives
• Partner with Product, Engineering, Legal, Compliance, and other teams to integrate Trust & Safety considerations into the development lifecycle; advocate for Trust & Safety priorities and ensure alignment across stakeholders

Benefits

• Quarterly Corporate Bonus program (or Sales incentive)
• Equity awards
• Competitive benefits