Senior Manager, Trust And Safety

Summary

Join VRChat's dynamic team as a Senior Manager, Trust & Safety! Lead and develop a high-performing team, driving the platform's safety strategy and ensuring a safe and respectful environment for our global community. You will oversee content moderation, collaborate with other teams to improve safety tools and workflows, and develop safety policies and training programs. This critical leadership role requires strong operational experience, a passion for user safety, and the ability to collaborate across departments. The position reports to the VP of Operations and Legal and offers a significant impact on VRChat's mission. We offer a remote work environment and a comprehensive benefits package.

Requirements

• Bachelor’s degree in Business Administration, Social Sciences, or a related field, or equivalent experience
• Proven experience (5+ years) in trust and safety leadership (with management experience) within a consumer-facing tech company, preferably in a fast-paced start-up environment. Experience in online gaming, social media and/or community-focused platforms is a plus
• Strong understanding of content moderation practices, digital safety frameworks, and policy development
• Demonstrated success in leading and managing high-performing teams with a focus on safety, well-being, and efficiency
• Ability to collaborate across departments and advocate for trust and safety needs with key stakeholders
• Excellent communication skills, able to convey complex safety concepts to both technical and non-technical audiences
• Familiarity with data analysis and KPI tracking, with a focus on continuous improvement and operational excellence

Responsibilities

• Lead and develop a high-performing Trust & Safety team, ensuring a culture of empathy, integrity, and commitment to user safety
• Drive VRChat's trust and safety strategy, setting clear goals and metrics aligned with company objectives
• Oversee moderation of content and user behavior reports to ensure platform compliance with community guidelines and policies
• Collaborate with Product and Engineering teams to improve internal trust and safety tooling and operational workflows
• Develop and implement policies, processes, and training programs that ensure a scalable, consistent approach to moderation and user safety
• Manage the Trust & Safety team, acting as a Mentor, ensuring consistent workload, assisting Agents with escalations and other challenging situations and promoting mental well-being
• Act as a key point of contact with executive leadership, providing regular updates and strategic insight on trust and safety initiatives
• Stay informed of industry trends and regulatory developments in online safety to help VRChat stay at the forefront of digital trust and safety

Preferred Qualifications

Passion for VR, online communities, and fostering safe and inclusive digital spaces

Benefits

• Work from anywhere! VRChat is a 100% remote company
• Health Benefits
• 401K for US & RRSP for Canadian Employees
• Stock Options
• Generous paid holiday schedule
• Unlimited/Flexible vacation time
• Paid parental leave benefits