Platform Product Manager, Trust And Safety

Summary

Join Airbnb's Trust & Safety team as a Product Manager and play a pivotal role in shaping the future of hospitality and travel. You will identify customer pain points, define products to enhance safety and trust, and lead cross-functional teams. Responsibilities include creating product strategy, managing backlogs, defining goals, and building alignment across teams. The ideal candidate possesses 8+ years of product management experience, prior experience in security or related fields, and strong communication and analytical skills. This US-based remote-eligible position offers a competitive salary, bonus, equity, benefits, and employee travel credits.

Requirements

• 8+ years product management experience
• Prior product, operation, or engineering experience in security, trust, safety, risk or fraud
• Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders
• Strong analytical, troubleshooting, and problem-solving skills
• Experience building machine learning products or technical product management
• Experienced in design, and hypothesis driven product development
• Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment
• Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams
• Experience leading teams through ambiguity, and high stakes trade off decisions

Responsibilities

• Create vision and strategy for Trust & Safety products and platforms
• Lead a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches
• Maintain product backlog and the product roadmap. Own prioritization process of product solutions based on business value and customer impact
• Define goals and success with clearly measurable objectives and key results
• Build alignment across product teams (inside and outside of Trust & Safety), and Leadership/Executive teams
• Anticipate bottlenecks, make tradeoffs and balance the business needs, customer needs, versus technical or operational constraints
• Present product roadmap and status to the business and Airbnb leadership on an ongoing basis. Communicate concisely and influence outcomes
• Evaluate new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront
• Develop short term plans aligned with long term goals to iteratively build platform capabilities to defend against fraud, abuse, safety, unwanted bad activities, etc
• Become the thought leader and entrepreneur that others within Airbnb look up to for knowledge, processes, and methods on building products and platforms

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits