Trust And Safety Senior Program Manager

Summary

Join Mozilla, a non-profit-backed technology company, as a Trust & Safety Program Manager. You will design and implement safety initiatives across various products, focusing on platform integrity and compliance. This role requires strong program management, problem-solving, and collaboration skills. You will work with cross-functional teams to mitigate risks, assess program effectiveness, and drive data-informed decision-making. The ideal candidate has 5+ years of experience in Trust & Safety and a deep understanding of online safety issues. Mozilla offers a competitive compensation and benefits package, including generous performance-based bonuses, comprehensive health coverage, and a strong commitment to employee well-being.

Requirements

• 5+ years of experience in Trust & Safety or Integrity operations
• Strong understanding of online safety issues such as data privacy, misinformation, and fraud
• Familiarity with content moderation ecosystems, including policy implementation standards and scaled review systems
• Experience collaborating with cross-functional teams (e.g., product and engineering), with the ability to influence and partner across diverse stakeholder groups
• Excellent analytical, problem-solving, and decision-making skills
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Detail-oriented with strong organizational and time management skills
• Experience working in a fast-paced and dynamic environment

Responsibilities

• Develop and implement Trust & Safety programs that promote platform integrity by reducing harmful experiences for our users
• Translate business risks into actionable safety initiatives that mitigate harm without compromising user experience or innovation
• Build data-driven frameworks to assess program effectiveness, identify areas for improvement, and measure impact on key business metrics
• Collaborate with cross-functional teams (e.g., Product, Engineering, Legal) to proactively identify and assess emerging threats and risks
• Develop and implement strategies to mitigate risks, ensure platform safety, and improve compliance posture
• Stay informed about industry best practices and emergent risks associated with new technology products (e.g., generative AI)
• Collaborate with Data teams to define and deliver dashboards and reports for critical operational metrics
• Monitor program performance, extract actionable insights, and communicate trends
• Drive data-informed decision-making and program improvements
• Manage key programs and initiatives, ensuring a strong focus on end-to-end operations
• Drive continuous improvement and innovation in T&S policies, procedures, and systems
• Implement scalable crisis response protocols to mitigate immediate risks

Preferred Qualifications

• Experience working with Trust & Safety, product and/or engineering
• Experience with advertising standards and advertiser review systems
• An understanding of AI safety issues such as bias, fairness, accountability, and transparency

Benefits

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. varies by country)