Engineering Manager

Summary

Join Trustpilot's Trust and Transparency team as an Engineering Manager! Lead a small-to-medium sized team focused on enhancing platform integrity, leveraging AI and machine learning to combat fake reviews and promote trustworthy content. You will manage major initiatives, collaborate with cross-functional teams, and develop your team members. This role requires extensive experience in engineering management, scalable distributed systems, and full-stack development. Trustpilot offers a competitive compensation package, flexible working options, and numerous benefits, including paid time off, professional development opportunities, and a supportive work environment.

Requirements

• You are currently working as an Engineering Manager in a Product/Customer-driven environment, where you have managed a small-medium sized team, on top of an experienced fullstack software engineering background
• Extensive background in high-volume, scalable distributed systems
• Experience with cloud services, such as AWS, or Google Cloud and best practices for scalable infrastructure
• Experience developing and deploying Full-stack services including React, CSS, TypeScript, Node.js, Database management, and API integrations
• Ability to use data and metrics to inform decisions, effect change, and align engineering efforts with business goals
• Extensive stakeholder management experience with a focus on working with the wider business and the ability to create alignment across teams
• Solid background in API technologies and usage and a comprehensive knowledge of Agile Methodology
• Experience in coaching, mentoring, and growing your team and empowering each of them to be at their best
• An aspiration to contribute to the future of Trustpilot, and the ability to make crucial technical decisions, in a pragmatic way
• You explore cloud and SaaS platforms and make use of the services it provides

Responsibilities

• Manage one medium-sized team, fostering a culture of collaboration, accountability, and high performance
• Define, track, and drive key success metrics for team performance, system reliability, and fraud detection effectiveness, ensuring measurable business impact
• Manage the delivery of major initiatives and balance delivery with sustainable engineering practices
• Work closely with Product, Data Science & Analytics, and other stakeholders
• Define and prioritize deliverables for new products/enhanced functionality, coordinating cross-functional scoping and feasibility to support business and customer needs
• Collaborate with the engineering leadership to engage, develop and retain skilled team members
• Manage and mitigate high-risk elements of initiatives, clearly communicate issues, risks, and dependencies with stakeholders, escalating where appropriate
• Ensure teams have high technical proficiency and aim for quality
• Develop and support a great team of skilled and motivated engineers, setting clear expectations via constant feedback and 1:1s practices
• Facilitate the advancement of team members through the creation of developmental opportunities and targeted skill enhancement via mentoring and professional coaching
• Build a positive and consistent work environment based on transparency, accountability, and trust

Preferred Qualifications

• Experience with AWS (CDK, ECS, Lambda, SNS, SQS), Docker, CloudFormation
• Experience with Typescript, Node.js, C#
• Experience with React, Next.js, CSS Modules, SASS, Styled Components
• Experience with DynamoDB, PostgreSQL, MongoDB, BigQuery

Benefits

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more