Engineering Operations Manager

Summary

Join Typeform as an Engineering Operations Manager and empower engineering teams to excel. You will streamline processes, foster collaboration, and align engineering efforts with strategic goals. This role requires developing and executing operational plans to build a culture of continuous improvement. Responsibilities include goal and project management, process development and governance, operational process management, engineering team enablement, and communication management. The ideal candidate possesses strong leadership experience, cross-functional project management skills, and a deep understanding of operational processes and technology governance. Typeform values diversity and inclusion, fostering a collaborative and respectful work environment.

Requirements

• Possess strong leadership experience
• Have a background in managing cross-functional projects
• Demonstrate a deep understanding of operational processes and technology governance
• Possess excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders
• Have experience managing projects and programs efficiently to achieve desired outcomes, including governance practices
• Have experience with developing and improving operational processes to enhance team performance
• Demonstrate proven leadership experience in governance, building teams, aligning stakeholders, and fostering a culture of continuous improvement
• Possess strong emotional intelligence (EQ) to manage interpersonal relationships and foster an inclusive and collaborative work environment
• Demonstrate understanding of SDLC and PDLC, including key phases and best practices
• Have experience with Scrum or Agile methodologies for managing and improving team efficiency
• Be proficient with tools like Jira, Trello, Asana, or similar for managing projects and tracking tasks
• Demonstrate understanding of development practices, including best practices for quality and efficiency
• Possess strong analytical abilities, with experience in data analysis, reporting, and making data-driven recommendations
• Have experience in managing and driving change within an organization to ensure smooth adoption of new practices
• Have the ability to create and facilitate enablement programs to develop team skills and capabilities

Responsibilities

• Assist the technology leadership team in developing, socializing, and executing departmental goals that align with the broader company strategy
• Develop project plans, timelines, and deliverables to ensure smooth execution and proactively mitigate risks
• Conduct research and analyze data to inform decision-making processes and identify areas for improvement, providing insights and recommendations based on analysis
• Track and provide updates to R&D leadership and the business on the progress of our key goals, metrics, and projects
• Monitor and analyze operational processes to identify areas for improvement and recommend solutions
• Lead governance efforts, managing the R&D process governance group by prioritizing and rolling out key process improvements
• Define, align, and enable key technology interactions related to the Product Development Life Cycle (PDLC)
• Develop and implement operational policies, procedures, and standards to enhance technology performance and efficiency
• Ensure alignment across Engineering, Product, and other cross-functional teams, communicating progress to keep stakeholders informed and engaged with any process development projects
• Own the process of capitalization work allocation, ensuring regular reporting with finance
• Manage the technology operations budget, ensuring necessary tools are budgeted for, procured, and renewed on time
• Operationalize Roadmap/Release Updates & Engineering Jira configuration in order to achieve desired outcomes
• Lead and implement enablement initiatives to equip the engineering team with the skills and support needed to meet evolving standards
• Work with technology leadership to establish and maintain a clear career framework with evaluation processes that foster continuous learning, talent growth, and performance excellence
• Develop and manage communication strategies and programs to promote healthy collaboration, change management, and transparency within the technology department
• Organize and facilitate regular async updates and department meetings
• Ensure overall upkeep of technology-related documentation, including the technology Notion workspace
• Provide progress updates on tech initiatives, process changes, and support promotions communications
• Act as a Change Management Champion to drive and support effective change within the organization

Preferred Qualifications

A focus on servant leadership or coaching is preferred to align with Typeform's leadership culture