Enrollment Advisor Lead

Summary

Join Wall Street Prep as an Enrollment Advisor Lead and support finance professionals in their career advancement through our online certificate programs. Manage university partnerships, oversee program initiatives, and execute events. Advise prospective candidates, provide ongoing support to participants, and ensure a seamless learning experience. Meet enrollment metrics, build strong relationships, and deliver exceptional customer service. Collaborate with cross-functional teams and maintain effective communication. This role requires a proactive, metrics-driven approach to outreach and enrollment.

Requirements

• Bachelor’s degree from an accredited college or university
• 5+ years of proven customer service, enrollment, sales or related experience required
• Must have strong attention to detail and organizational skills
• Ability to think and plan ahead without prompting
• Superb ability to communicate effectively (verbally and in writing) with both internal team members as well as prospective applicants to Wall Street Prep’s certificate programs
• Excellent listening and presentation skills and ability to effectively engage and support executives and finance professionals exploring Wall Street Prep’s career certificates
• Ability to prioritize tasks in a dynamic and ever-changing environment
• A collaborative team player who is excited to have a dynamic role in a growing company

Responsibilities

• Respond to inquiries from current and prospective students via email, phone, and 1:1 virtual Zoom consultations
• Develop and manage relationships with university partners to enhance program engagement and collaboration
• Plan and execute in-person events, including closing ceremonies and swag distribution, to enrich the student experience
• Meet or exceed enrollment and cohort health metrics, ensuring program success and growth
• Build trust and credibility with learners by delivering a best-in-class customer service experience
• Advise prospective students on program options, aligning recommendations with their qualifications and career goals
• Conduct timely and effective outreach to ensure enrollment and service level objectives are met
• Maintain ongoing communication with enrolled students to support their engagement and success
• Clearly articulate and explain university and WSP policies to both prospective and current students
• Collaborate with cross-functional teams to ensure timely responses to student and prospect inquiries
• Be available for 30-minute consultation appointments with prospective and current students
• Host weekly information sessions about certificate programs alongside program directors
• Demonstrate a proactive, metrics-driven approach to outreach and enrollment efforts

Preferred Qualifications

• Prior experience communicating and engaging with finance professionals preferred
• Experience working with certification programs preferred

Benefits

• A fun, lively, startup culture
• Remote work environment
• Unlimited PTO
• Full benefits package including medical, dental, and vision
• 401(k)
• Parental leave
• Stipend to setup home office
• Core values-based leadership
• Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode company