Payroll Subject Matter Expert

Summary

Join GoGlobal as a Payroll SME (Manager/Assistant Manager) and lead payroll delivery in the United Kingdom. You will manage UK payroll for clients, advise on compliance and process improvements, and serve as the primary contact for payroll matters. Responsibilities include overseeing payroll processing, ensuring compliance with statutory requirements, and leading payroll setup for new clients. You will also act as an escalation point for complex issues, mentor junior team members, and support continuous improvement initiatives. The role requires at least 10 years of UK payroll experience, preferably in a bureau or multi-client environment, along with excellent knowledge of UK payroll legislation and proficiency in UK payroll systems. Strong communication and client-facing skills are essential.

Requirements

• At least 10 years of experience in UK payroll, preferably in a bureau or multi-client environment
• Experience in client-facing roles, with strong implementation and onboarding capabilities
• Excellent knowledge of UK payroll legislation: tax codes, RTI reporting, P11Ds, and pension requirements
• Proficiency in using UK payroll systems (experience of Sage payroll is a benefit, although full training will be given). Experience configuring software for new and transitioning payrolls is also essential
• Strong Excel skills and comfort working with payroll data and calculations
• Client-centric with outstanding communication and relationship-building skills
• An ability to explain complex payroll concepts in a simple, accessible way
• Highly organised with strong attention to detail and accuracy
• Capable of working independently and managing competing priorities in a fast-paced environment

Responsibilities

• Payroll Management and Compliance
• Oversee UK payroll processing, ensuring accuracy and compliance with all statutory requirements, including HMRC, pension auto-enrolment, and reporting
• Maintain up-to-date knowledge of UK payroll legislation, tax codes and industry developments
• Support payroll system configuration and integration as needed
• Client Onboarding and Advisory
• Lead UK payroll setup and onboarding for new clients, including configuration, testing (eg. Parallel runs) and go-live
• Serve as the primary contact for client payroll matters, advising on compliance, process improvements, and best practices
• Respond to payroll-related queries from clients and employees in a timely manner
• SME and Team Support
• Act as the escalation point for complex UK payroll issues
• Collaborate with internal teams across regions to ensure consistent and seamless service
• Mentor junior team members and contribute to internal training initiatives
• Support resource planning and capacity management in the UK
• Continuous Improvement and Transformation
• Monitor legislative changes and ensure updates are reflected in payroll processes and systems
• Support and drive initiatives to improve automation, efficiency and accuracy
• Participate in regional or global payroll transformation projects as needed

Preferred Qualifications

• Fluent in English (written and verbal); additional languages are a plus
• Experience of Sage payroll

Benefits

Fully remote work, and hybrid options in some countries