Ideon is hiring a
Enrollment Integrations Analyst in United States

Summary

The job description is for an Enrollment Integration Analyst role at Ideon, a company that connects health insurance carriers and employee benefits providers. The role involves managing enrollment configurations, communicating with carriers and platforms, and using proprietary tools to deliver high-quality results. The ideal candidate has proficiency in EDI and/or API technologies, strong communication skills, analytical skills, and familiarity with certain software platforms.

Requirements

• Knowledge about insurance industry standards and regulations concerning data connections (e.g., HIPAA, 834, LDEx)
• Ability to perform root cause analysis and deliver accurate resolution in a timely manner

Responsibilities

• Actively manage enrollment configuration tasks, ensuring accurate and timely completion of all assigned tasks
• Regularly follow-up and communicate with carriers and platforms to ensure timely delivery of customer groups
• Deliver quality work within defined service levels that will exceed the customer expectations
• Leverage metrics to monitor and adjust performance to ensure you are working at an optimal level
• Meet with carriers and manage relationships, owning issue resolution to drive timely build and maintenance of integrations
• Quickly address system generated errors which relate to configurations under your purview
• Communicate technical concepts in a clear and concise manner, which will ensure carriers and platforms understand requirements and can deliver responses quickly
• Use Ideon’s proprietary toolset to manage your work and deliver high-quality results for our customers
• Being an active member of a high performing team, that is focusing on delivering solutions to our customer

Preferred Qualifications

• High proficiency in EDI and/or API technologies (5+ years), specifically in insurance enrollment processes
• A proactive, results-oriented mindset, capable of prioritizing and managing multiple projects in a fast-paced environment
• Strong written and verbal communication skills, capable of conveying technical concepts effectively and professionally
• Enjoy working with and delighting customers
• A desire to develop your technical skills with the latest technologies
• Analytical skills with keen attention to detail
• Familiarity with JIRA, Zendesk, Salesforce, or other CRM platforms

Benefits

• 100% company-paid medical, dental, and vision for you and your dependents
• Voluntary benefits such as hospital, accident, critical illness, short-term disability, and legal
• On-site gym with locker rooms and showers
• Employee assistance program (EAP)
• Healthcare and dependent care FSA (Flexible Spending Account)
• Flexible PTO policy: take time off without worrying about accruals or carryovers
• Pre-tax commuting benefits
• Home office allowance so you can work comfortably wherever you are