Enterprise Account Manager

Summary

Join Contrast Security as an Account Manager and manage a portfolio of client accounts, ensuring customer satisfaction and driving revenue growth. You will build strong client relationships, identify opportunities for account expansion, and collaborate with internal teams. This role demands strong communication, relationship-building, and problem-solving skills. Success requires developing and executing account plans, monitoring performance, and providing regular updates. Staying current on industry trends and representing the company at events are also key aspects of this position. The role involves approximately 25% travel.

Requirements

• Bachelor’s degree in business administration, marketing, or a related field
• 5+ years of experience in account management, sales, or customer success roles
• Proven track record of success in managing client relationships and driving revenue growth
• Strong understanding of account management principles and best practices
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively with cross-functional teams
• Strong analytical and problem-solving skills

Responsibilities

• Manage a portfolio of client accounts, serving as the primary point of contact
• Build and maintain strong relationships with clients to ensure satisfaction and retention
• Identify opportunities for account growth and upselling of additional services or products
• Collaborate with internal teams, including sales, support, and product, to address client needs and resolve issues
• Develop and execute account plans to achieve revenue goals and drive customer success
• Monitor account performance and provide regular updates and reports to clients and internal stakeholders
• Stay up-to-date on industry trends and developments to provide relevant insights to clients
• Represent the company in client meetings, presentations, and at industry events when necessary
• Manage pipeline and own weekly forecasting responsibilities within the CRM platform
• Lead, organize and present business reviews onsite with customers - expected travel around 25%

Preferred Qualifications

• Experience in the cybersecurity or software industry is a plus
• Sandler Sales Certified a plus