Enterprise Account Manager

Summary

Join Creyos, a leading B2B SaaS HealthTech company, as an Enterprise Account Manager. This senior-level, remote position requires 10+ years of experience managing large healthcare accounts. You will manage strategic relationships with major U.S. healthcare organizations, overseeing implementation, ensuring adoption, and delivering measurable value. The role involves client onboarding, strategic account management, advocacy, training, revenue growth, data-driven decision-making, and cross-functional collaboration. Travel is required, especially during initial client implementation phases. This position offers the opportunity to work with a team of dedicated professionals in a dynamic and growing company.

Requirements

• Proven Experience in Healthcare Account Management: 10+ years experience in strategic account management, specifically managing large healthcare accounts (e.g. $500K+ USD)
• Complex Healthcare Implementation Expertise: Proven success managing large-scale, multi-site healthcare projects with intricate governance structures, multiple stakeholders, and measurable objectives
• Industry Knowledge & Solution Expertise: Demonstrated understanding of healthcare trends, reimbursement models, and digital health solutions to position value and ROI effectively
• Relationship Management & Consultative Selling: Demonstrated ability to build trusted relationships with clinical and executive leaders, understanding their unique needs and driving engagement
• Strategic Account Planning & Collaboration: Adept at developing strategic account plans, coordinating with cross-functional teams, and ensuring successful implementation and renewals
• Project Management: Demonstrated project management experience in overseeing complex initiatives from initiation through to successful delivery, including coordinating cross-functional teams, managing timelines, and ensuring client requirements are met
• Data-Driven Decision Making: Strong ability to leverage data analytics and performance metrics to inform client implementation strategies, track progress, and refine approaches to meet evolving client needs
• Training & Development: Experience in leading the training of both clinical and non-clinical staff within enterprise client organizations, ensuring they are proficient in utilizing Creyos products to drive optimal outcomes
• Technical Aptitude: Familiarity with health technology integrations via platforms like Redox or directly with Electronic Health Record (EHR) systems. Knowledge of compliance requirements (e.g. HIPAA) and ability to comfortably liaise with technical teams on security and compliance audits

Responsibilities

• Lead a seamless transition from sales to account management, actively participating in final contract negotiations and overseeing implementation and training for enterprise clients
• Build and maintain multi-threaded relationships with clinical and executive stakeholders, ensuring client satisfaction, high utilization, and long-term partnerships
• Serve as the primary point of contact for clients, managing communication, escalations, and cross-functional coordination to resolve challenges efficiently and deliver high-quality, strategic guidance, technical support, and educational resources to ensure success
• Oversee the implementation and training process for new enterprise clients. Lead training sessions for clinical and non-clinical staff, equipping them to utilize Creyos products effectively with educational resources, expert professional guidance, and ongoing support
• Meet and exceed utilization, retention, account expansion, and other key account management targets. Drive revenue growth by identifying opportunities for upselling, cross-selling, and expansion within accounts. Report and be accountable for updates to the senior leadership team
• Leverage data analytics to inform strategies, track progress, and refine approaches to evolving client needs. Maintain accurate revenue forecasts and management of key retention metrics in Salesforce
• Partner with internal product, engineering, and marketing teams to accurately relay specific workflow and configuration needs and enablement requirements of your clients, working collaboratively to prioritize feature requests and new assets that support client objectives
• Stay informed on industry trends, competitive landscape, and evolving needs to provide strategic guidance and drive account success

Preferred Qualifications

You have experience working with value-based care organizations and/or primary care providers in large health systems

Benefits

This is a remote position based in the United States