Enterprise Account Manager

Summary

Join a rapidly expanding global organization at the forefront of Web 3 innovation as an Account Manager, representing our brand with enterprise clients from both the Web2 and Web3 industries.

Requirements

• 5+ years of experience in a customer-facing role, preferably within a technical or blockchain-related field
• Basic familiarity with NFTs and blockchain technology, with a willingness to deepen this knowledge
• Demonstrated ability to work collaboratively across multiple teams and functions
• Strong ownership and a results-oriented approach to work
• Contract and contract renewal experience

Responsibilities

• Own the relationship with customers post-deal and beyond
• Build a deep understanding of the customer's business, strategy, and goals, acting as a liaison between the product team and the customer to meet their needs
• Work closely with Sales, Product, Engineering, and Account Management teams to position Rarible effectively and ensure seamless product launches and feature development
• Maintain thorough documentation and communication channels between internal and external stakeholders
• Identify upsell and revenue-growth opportunities, as well as strategic, non-revenue opportunities to strengthen client relationships
• Manage a quarterly business review (QBR) process with each major client, aiming for an 80%+ positive customer NPS/satisfaction score
• Lead the account management process, ensuring a smooth customer journey from onboarding to long-term success
• Engage deeply with VP and C-level executives to understand and support their business challenges and goals
• Coordinate cross-functional efforts to deliver on client expectations and report back on outcomes
• Identify and act on opportunities for process improvement and documentation based on client interactions
• Ensure client invoices are paid in a timely manner

Benefits

• Global Impact: Contribute to a rapidly expanding global organization at the forefront of Web 3 innovation
• Well-being: Unlimited paid days off policy to prioritize your own rest and relaxation
• Healthcare perks for US employees
• Ownership: Stock options and RARI Token grants, empowering you to be a part of our success story
• Resources: Access to top-notch hardware and software tailored to your role's requirements
• Remote or Hybrid working - We have an office in Lisbon or New York