Enterprise Applications Engineer

Summary

Join New Era Technology as an Enterprise Applications Engineer and contribute to the deployment, support, and maintenance of the ConnectWise software suite. You will provide application support to internal users, assist with rollouts to new locations, and maintain application documentation. This role requires experience with ConnectWise, SQL, and report building, along with excellent communication and problem-solving skills. A bachelor's degree or equivalent experience is required. New Era offers competitive benefits including health care, dental, vision, 401k, and 29 days of PTO.

Requirements

• Bachelor’s Degree or equivalent experience
• Experience using the ConnectWise product suite, most specifically ConnectWise Manage and Sell
• Experience with ConnectWise Manage system administration
• Experience with ConnectWise system setup, and feature implementation, including third party integrations with ConnectWise
• Exposure to a deeper technical knowledge of ConnectWise Manage and underlying schema
• Experience working in a Service Desk / End user application support team environment
• Ability to design and building custom reports against a SQL DB using Microsoft Power BI, SSRS or similar
• Experience with Windows client server application support and maintenance
• Ability to develop training materials and conduct end user training and testing
• Experience with building logical workflows
• A strong customer focus and excellent relationship-management skills
• Excellent interpersonal skills with the ability to communicate effectively with technical and non-technical staff across multiple disciplines
• Well-developed problem-solving skills with the ability to think laterally
• Ability to work under pressure and meet deadlines without compromising close attention to detail and accuracy
• Ability to share knowledge
• Proactive and self-motivated

Responsibilities

• Provide application support to all internal users of ConnectWise, related integrations, and supporting applications, ensuring that requests are responded to and resolved within SLAs
• Assist with the roll out of the ConnectWise applications to new locations including requirements gathering, setup of the software, data cleansing, data imports, building of custom reports and end user training
• Assist with the application maintenance schedule and upgrades
• Maintain process and application usage documentation
• Maintain knowledge of the internal software suites as they evolve
• Ensure effective communication with all stakeholders

Preferred Qualifications

• Tertiary qualification in relevant field
• ITIL Foundation Certification or similar industry qualification
• Experience with Microsoft Dynamics GP
• Experience with system / data conversions and migrations
• Experience with SQL Server T-SQL, stored procedures, and/or .Net

Benefits

• Health Care Benefits
• Dental
• Vision
• 401K
• 29 Days of PTO (Includes Holidays)