Enterprise Field Application Engineer Manager

Summary

Join Altium as an Enterprise Field Applications Engineer (FAE) Manager and lead a team of FAEs providing pre-sales and post-sales technical support to enterprise clients. This strategic role demands strong leadership, deep technical expertise, and cross-functional collaboration to drive customer success and revenue growth. You will mentor and develop your team, define support strategies, collaborate with sales and product teams, and drive technical enablement programs. Responsibilities include supporting the sales cycle, maintaining customer relationships, tracking key performance metrics, staying updated on industry trends, and managing resource allocation. The ideal candidate possesses a Bachelor's or Master's degree in a related field, 8+ years of relevant experience (including 3+ years in leadership), strong technical knowledge, and excellent communication skills.

Requirements

• Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, or a related field
• Fluency in both English and German
• 8+ years of experience in a technical pre-sales, applications engineering, or customer support role, with at least 3 years in a leadership position
• Strong knowledge of [industry-specific technology, e.g., PCB design, embedded systems, semiconductors, etc.]
• Proven ability to lead and develop high-performing technical teams
• Excellent communication, presentation, and interpersonal skills
• Experience working with enterprise customers and managing complex technical engagements
• Strong problem-solving skills and ability to work in a fast-paced environment
• Ability to travel as needed to support customers and team members

Responsibilities

• Lead, mentor, and develop a team of FAEs, ensuring alignment with company goals and customer needs
• Define and implement strategies to support enterprise customers through technical consultation, demonstrations, and proof-of-concept engagements
• Collaborate with Sales, Product Management, and Engineering teams to understand customer requirements and provide tailored solutions
• Drive technical enablement and training programs to enhance the capabilities of the FAE team
• Support the sales cycle by providing deep technical expertise, troubleshooting, and guidance on product applications
• Maintain strong relationships with key enterprise customers to ensure satisfaction and long-term partnerships
• Develop and track key performance metrics for the FAE team, ensuring continuous improvement and efficiency
• Stay updated on industry trends, emerging technologies, and competitive landscapes to provide insights and recommendations
• Ensure FAEs effectively communicate product roadmaps and provide feedback to internal stakeholders on customer needs
• Manage resource allocation and project prioritization to maximize impact and alignment with business objectives

Benefits

• Pension Benefit
• Nilo.health + Calm App, mental health and wellbeing support
• Professional development support
• Employee referral and employee-of-the-month programs
• Vacation days + paid sick days
• Special Leave for urgent family matters
• Home internet allowance
• Flexible working arrangements available based on role and location
• Low-cost public transportation
• Free fruit, snacks, and drinks in the office
• Free parking