Enterprise Architect

Summary

Join ServiceNow's Enterprise Architecture Team as a key player in shaping our pre-sales strategy. You will engage with executive-level clients, translating their needs into innovative ServiceNow solutions. Leveraging your expertise, you will lead architecture and design engagements, showcasing ServiceNow's capabilities across various domains. This role demands strong communication skills to articulate complex technical concepts to diverse audiences. You will collaborate extensively with internal teams and external partners, contributing to best practices and thought leadership. Success in this position requires a proven track record in pre-sales or a related field, along with a deep understanding of enterprise architecture frameworks and cloud-based platforms.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
• Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
• An intrinsic ability to understand and prioritize work
• Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better
• 5 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role
• A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future
• Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment
• Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc
• A good understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
• Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
• Experience presenting architecture concepts, designs, and goals to technology leaders and partners

Responsibilities

• Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow
• Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work
• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions
• Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
• Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
• Work with architecture development methods, modeling approaches and architecture patterns for integration
• Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey
• Provide thought leadership and collaborate with internal ServiceNow business units
• Identify, lead and contribute to the creation of best practices, white papers, workshops, etc

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs