Remote Enterprise Client Services Manager

Summary

Join Payoneer's global community as an Enterprise Client Services Manager and oversee business units in day-to-day services and operational tasks. Assist clients with payment or product questions, technical inquiries, compliance reviews, training, and launching new clients. This role requires strong initiative, solid communication skills, relationship management expertise, attention to detail, and a commitment to excellence.

Requirements

• 3+ years of experience in a client-facing role either in a technology firm or in a financial institution
• 1.5 + years’ experience as CC G3 Business Specialist – Must
• Ability to work across all internal teams including sales, finance, marketing, risk, and compliance
• Excellent verbal and written skills; excellent phone and video call manner
• Confidence and poise while presenting in front of global clients
• Familiarity with the workings of international money transfers such as wires, global bank transfers, and SWIFT
• Familiarity with topology of credit card transactions
• Proficiency with CRM systems, preferably with working knowledge of Salesforce

Responsibilities

• Be the subject matter expert for our clients and assist them with all inquiries including but not limited to compliance, technical issues, configurations solutions, and payments
• Serve as a liaison between the client and all internal teams ranging from compliance, risk, finance and product until a solution is given all while ensuring we stay within the provided SLA
• Interact with partners via phone, email, and web-based conference to provide updates on the clients’ activity, resolve issues, or provide training as needed
• Take full ownership of dedicated client relationships to be their point of contact for answering questions and resolving issues
• Maintain expert knowledge of the product and services within the company to provide clients with helpful information
• Build and maintain sustainable and continuous business relationships with new and existing clients
• Work closely with the business teams to highlight growth potential and raise opportunities to improve our service offering