Vice President, Client Service

Summary

Join McFadyen Digital as the Vice President of Client Service, acting as the strategic liaison between clients and the company. You will foster strong client relationships, promote creative work, and leverage your extensive experience with global brands and innovative marketing technologies. With 15-20 years of leadership experience, you will shape and execute the client partnership vision, influencing revenue and building long-standing, productive accounts. This role requires a strategic thinker with excellent leadership skills and the ability to collaborate effectively with the senior executive team and cross-functional stakeholders. The position involves 25-50% travel.

Requirements

• Minimum of 15-20 years of leadership experience
• Experience navigating a global, integrated account leadership team
• Experience with global brands
• Deep understanding of customer engagement, growth, marketing, brand development, and building outstanding results for clients
• Strategic thinker with excellent leadership skills
• Ability to collaborate closely with the senior executive team and cross-functional stakeholders

Responsibilities

• Develop and execute the company's Client Service Program in alignment with business goals and objectives
• Become a valued contributor and resource to the client by learning their business, providing relevant advice and value
• Learn client organizations and identify where spend and budgets are within the account; then identify, pursue, engage and grow new sponsor relationships to continually grow accounts year over year
• Collaborate with delivery team on developing new offerings in line with clients’ needs
• Serve as the primary point of contact for client account matters with internal and external stakeholders
• Manage all contracting processes for new SOW’s, renewals, and change orders
• Support and help optimize our marketing team’s efforts to provide relevant and consistent content that adds value to our new and existing clients
• Coordinate and drive sales effort with internal teams for existing account sales
• Adhere to sales processes and document notes and progress in CRM
• Keep abreast of industry best practices and trends
• Continuously improve through coaching and self-feedback
• Foster a community amongst accounts to learn from one another, including brokering conversations between accounts

Preferred Qualifications

Experience with a client focused on innovation and creative marketing technologies