Client Services Director

Summary

Join Smartsheet's Professional Services Sales team as a Client Services Director and lead the end-to-end sales cycle for our premium Smartsheet Services Solutions. You will be responsible for understanding customer needs, developing solution strategies, and closing deals exceeding $250k. This role requires 12+ years of enterprise services sales experience and strong communication skills. You will work independently and with account teams to expand existing customer relationships and develop new accounts within a defined territory. The position offers a competitive salary, benefits, and opportunities for professional growth. Smartsheet values diversity and inclusion, encouraging applications from individuals with diverse backgrounds.

Requirements

• 12+ years of experience carrying a services sales quota for enterprise customers, closing Professional Services opportunities >$250k
• Ability to successfully communicate and position the value proposition of the PS offerings through: Territory management and account planning
• Prospecting and identifying business opportunities in assigned territory
• Demonstrated excellence in verbal and written communication, to include: needs analysis, positioning, business justification, proven closing techniques
• Expertise in persuasive communication techniques through presentation and written form
• Ability to develop and articulate Business Cases / ROI studies
• Ability to travel, as needed, up to 50%
• BS degree or equivalent

Responsibilities

• Lead the end to end sales cycle for our PS Sales team, including the pre-sales process both with and without the account team and sales support; You will need to understand customer’s business and technical objectives in order to deliver on services strategy, preliminary solution architecture, and Statement of Work related to the developed solution strategy
• Uplevel customer/account team conversations across the full Customer Outcomes lifecycle to drive platform and multi-solution deals
• Create services opportunities, manage pursuits, present project SOW’s and be a leader in closing deals
• Manage and maintain the customer relationship from initial discussions to close of the deal and maintain customer relationships to help ensure project success and support the sale of additional services offerings
• Conduct yourself as the leader and driver of each Tier I project engagement, providing status updates to the sales team in a pro-active cadence, through engagement closure
• Present Professional Services offerings to existing customers and new prospects
• Work closely with customer procurement teams to develop relationships and move opportunities through the cycle
• Work collaboratively across Professional Services leadership on resource planning to ensure successful knowledge transfer and onboarding of new customers
• Meet or exceed Services quotas to generate Professional Services sales by Leading the PS Sales team to maximize revenue growth and business critical adoption throughout the customer’s enterprise
• Develop and present a multi-year Services strategy to prospects and existing customers
• Serving as a trusted sales partner and leader of Services sales strategy among the account teams

Preferred Qualifications

Smartsheet experience

Benefits

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• Stock - Restricted Stock Units (RSUs) for eligible roles
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)