Remote Enterprise Client Support Specialist

Summary

Join a fast-paced, innovative startup unicorn that is making a difference in the lives of tens of thousands of customers. Work remotely with a diverse team from around the world. Access opportunities for personal and professional growth, with support to develop new skills and explore different areas of the business.

Requirements

• 3-4+ years of experience providing specialized customer support , B2B preferred, ideally within a SaaS or enterprise software environment
• Proven experience managing escalations and maintaining strong relationships with business customers
• Experience working towards High CSAT (>90%) and QA scores in B2B environments
• Ability to handle an average of 30+ calls and 15+ emails daily , with a focus on resolution and customer satisfaction
• Familiarity with SLA management and complex customer issue resolution
• A reliable laptop/desktop (no Chromebooks or Linux OS)
• Minimum 20 Mbps wired internet connection
• Wired headset
• Quiet, distraction-free working environment
• Stable power and internet connectivity

Responsibilities

• Manage and resolve escalated queries from business customers via phone, chat, and email
• Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution
• Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs)
• Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations

Benefits

• Work remotely with a diverse team from around the world
• Access opportunities for personal and professional growth, with support to develop new skills and explore different areas of the business