Sales Support Specialist

Summary

Join Twilio as a Sales Support Specialist on the Communications Strategic Sales team and become the crucial link between various organizational functions. Assist Account Executives throughout the sales cycle, focusing on operational aspects such as pricing, deal workflows, order forms, quote creation, and CRM record maintenance. You will act as an internal liaison, coordinating with different departments to ensure smooth sales processes. Provide customer support by explaining product aspects and preparing for sales meetings. Contribute to team success by maintaining trackers for cross-functional challenges. This remote role, based in Singapore, requires 3+ years of relevant experience, fluency in Mandarin and English, and strong organizational skills.

Requirements

• 3+ years of sales, customer success, or account management experience
• Native and business fluency in Mandarin and English (speaking and writing) is desired to work with the Mandarin and English speaking customers
• Results driven, detail oriented, and dedicated individual who is excited for the opportunity fuel an already successful organization and sales team
• You have a collaborative approach, a “can do” attitude and are relentless in pursuing goals and solving problems
• Basic understanding of how different functions within an enterprise organization operate (enterprise-level understanding of how a biz operates)
• Ability to advocate for customer internally with cross-functional stakeholders
• Extreme attention to detail on written and verbal communications
• Extremely organized and above average proficiency and operational excellence in spreadsheets, doc and presentation creation
• Ability to prioritize and multi-task
• Bachelor's Degree or equivalent years of experience required

Responsibilities

• Assist with Pricing and Deal workflows Prepare Pricing and Deal Structure, use and master internal pricing tools
• Order Form: Creation, amendments, and execution (signatures): Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct
• Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc
• Oversee and maintain CRM records Account Data/Ownership queries: Account consolidation, SID movements
• Updating account, opportunity, contact, and lead level data
• Be an Internal liaison: For creating and submitting requests and following up through resolution on them, including but not limited to: Billing, DSO, Legal, Security Questionnaire, Collections/Credit Memos/Credit Check, Carrier Relations, Support Tix
• Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork are completed and represented accurately. You will deal with people, data sets and processes
• Provide Customer support: Willingness and ability to hop on customer calls along with an AE to: Explain and present on aspects related to above
• Preparation for sales meetings and conducting AE research (<10% of time)
• Supporting Team Success: Creation and maintenance of team-level tracker for all cross-functional challenges and asks and actively working with Regional Leader and frontline leadership to follow up and resolve them

Preferred Qualifications

Knowledge in CPaaS and telecom is a plus

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program