Enterprise Customer Success Engineer

Summary

Join our team as an Enterprise Customer Success Engineer and drive the success of Procore's Federal customers by serving as a product champion and subject matter expert.

Requirements

• A passion for construction and technology
• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred
• 10+ years of Customer Success, Professional Services, Technical Pre-Sales experience working with Federal customers
• 10+ years of Federal Construction industry expertise preferred
• Familiarity with fedRAMP and supporting fedRAMP solutions
• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
• Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
• Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data

Responsibilities

• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
• Participate in product demonstrations and coordinate multiple technical resources, both internal and external
• Serve as a technical account manager by providing the highest level of responsiveness and customer service and to your clients, through clear and effective communication
• Foster a positive team culture by supporting and mentoring your fellow Procorians
• Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader
• Develop a mastery of Procore’s products, professional services, and industry best practices

Benefits

• Base Pay Range $160,000 - $220,000 plus commission for an estimated on-target earnings of $200,000 - $275,000
• Equity Compensation