Enterprise Implementation Manager

Summary

Join Wisedocs, an AI-powered company revolutionizing document processing in insurance, legal, and medical fields, as an Enterprise Implementation Manager. This high-impact, remote (for US-based candidates) role is crucial for onboarding enterprise clients. You will lead successful deployments, integrations, and adoption of the Wisedocs solution. The ideal candidate is a client-focused leader with strong project management skills, excellent communication, and thrives in a fast-paced environment. This position requires managing multiple priorities, collaborating with cross-functional teams, and ensuring client success throughout the implementation lifecycle. Quarterly visits to the Toronto office are required for US-based candidates.

Requirements

• 5+ years of experience in implementing enterprise customers (6,7 or 8 figure account sizes)
• Strong problem-solving skills and the ability to work independently as well as in a team environment
• Proficiency in configuring and customizing software solutions and integrations
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Excellent communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders

Responsibilities

• Plan, manage, and execute enterprise-level implementations, ensuring alignment with customer goals and timelines
• Serve as the primary point of contact for enterprise clients during the implementation process, building trust and fostering strong relationships
• Develop and maintain comprehensive project plans, including timelines, milestones, and deliverables
• Partner with clients to understand their workflows, processes, and goals, tailoring the Wisedocs solution to meet their unique needs
• Coordinate cross-functional teams, including Customer Success, Product, Sales, and Engineering, to deliver seamless implementations
• Facilitate client workshops and stakeholder meetings to ensure alignment and effective communication
• Establish and refine implementation frameworks and best practices to drive consistent, high-quality project outcomes
• Identify opportunities to improve the implementation process, leveraging feedback from clients and internal teams
• Monitor and analyze project performance metrics, using insights to optimize future implementations
• Develop and deliver training programs to ensure customers are fully equipped to maximize the value of the Wisedocs solution
• Provide hands-on support to address questions, manage change, and resolve issues during the onboarding process
• Ensure smooth transitions from implementation to Customer Success, setting clients up for long-term success

Preferred Qualifications

• Certification in project management (e.g., PMP, PRINCE2)
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and project management tools (e.g., Jira)

Benefits

• Modern employee benefits, including health and dental coverage
• Competitive compensation, with valuable stock options
• An opportunity to develop very rapidly in your career
• Access to a learning and professional development fund
• Company events
• Generous Paid Time Off
• Paid Sick Days
• Employee Referral Bonus
• Tuition Assistance