Senior Implementation Manager

Summary

Join Fountain's growing team as a Senior Implementation Manager and ensure customer success by managing the implementation process for their suite of products. You will drive adoption and customer value by managing project delivery, including system consulting, configuration, integrations, QA, setup, and customer education. This role requires comprehensive project management knowledge, strong organization skills, and effective communication of technical concepts to non-technical audiences. You will partner with sales, own customer relationships, handle implementations of varying scales, and leverage Fountain software to teach and support customers. The ideal candidate will have advanced understanding of the HR space, at least 8 years of relevant experience, and proficiency with Google Suite and ticketing systems. Fountain offers a unique work environment with remote work options and various benefits.

Requirements

• Advanced understanding of the HR space, including hiring and workforce management concepts
• At least 8 years experience in a similar role; e.g., implementation, project management, professional services, consulting, etc
• HR Tech Experience with an ATS, CRM, or HRIS
• Proven track record with Enterprise-level engagements; able to lead autonomously to successfully deliver customers’ desired business outcomes
• Bachelor's Degree or equivalent work experience
• Proficiency with Google Suite, ticketing systems (e.g. Intercom, Linear)
• Ability to manage time and work effectively within a fast-paced, changing environment that is going through high growth
• Comfortable working with customers to research business processes, diagnose and resolve software issues. Must understand driving factors for customer requirements
• Advanced understanding of and ability to explain system-to-system integrations
• Demonstrated ability to influence cross-functional partners and upper management to impact decision-making
• Ability to travel onsite for customer kickoff meetings (typically 1-2 times per quarter)

Responsibilities

• Partner with sales to define project scope and ensure a seamless customer experience
• Own customer relationships through implementation (post-sale / pre-account management), collaborating with customers and internal stakeholders to understand business goals and define an implementation strategy
• Handle implementations of varying scales (medium to large enterprise scale) with a focus on time to value for customers
• Carry out implementation projects from beginning to end stages for mid-market to Enterprise customers
• Leverage Fountain software in the most efficient of ways in order to best teach and support customers, serving as a product expert
• Complete virtual consultations and optimization strategies, supports roll-outs
• Perform complex data migrations and advanced CSV imports/exports (ATS, CRM, HRIS, background, and assessment)
• Understand the fundamentals, processes, and terminology of corporate and high-volume recruiting and workforce management environments, as well as a basic conceptual understanding of ATS, CRM, Payroll, and HRIS platforms

Preferred Qualifications

• PMP, Agile, SHRM, PHR, or related certifications
• Workato, Zapier, or similar integration middleware experience
• Familiarity with project management tools such as Asana

Benefits

• Competitive health plans
• A retirement plan
• A flexible vacation policy
• Paid holidays
• Monthly lunch stipends
• Annual allowances for ongoing education related to your profession and career advancement
• Home office, cell phone, and wellness reimbursements