Enterprise Systems Product Manager

Summary

Join IRAP, a global legal aid organization, as their Enterprise Systems Product Manager! Based in the U.S., you will implement technology systems (CRM, HRM, ERP) to support staff worldwide. Translate business needs into technical specifications, manage projects, and collaborate with various teams. This role involves vendor selection, change management, and training. You will supervise a team and report to the Assistant Director of Technology. The position offers a competitive salary and comprehensive benefits.

Requirements

• Bachelor’s degree, preferably in a technical discipline
• Salesforce Administrator certification required, Advanced Administrator or Service Cloud certification preferred
• 5+ years implementing enterprise business technology systems or solutions e.g. Salesforce, Zendesk, Workday, Oracle NetSuite, SAP
• Experience with Salesforce implementations including architecture, design, and rollout
• Experience administering Salesforce NPSP required
• Project Management experience, including managing all aspects of production release cycles, product planning and change management
• Stakeholder-facing with ability to lead teams
• Knowledge of change management best practices
• Working knowledge of project management software like Asana, Jira, etc
• Customer service orientation that helps IRAP staff get the most out of our software, whether they are experts or novices
• Strong interpersonal and communications skills, including the ability to work with others across teams and to manage other staff remotely
• Demonstrated capacity to concurrently manage multiple tasks and responsibilities
• Excellent problem-solving, analytical and organizational skills
• Willingness to be trained to learn new responsibilities
• Possess a security conscious mindset and ability to use discretion and apply best practices and appropriate safeguards when handling confidential data and information systems
• Fluency in business English, both written and verbal, required
• The position may be remote in the U.S., or based in our NYC or D.C. office
• Flexibility with the working hours (40 hours/week); the role will need to be able to work during the hours of 9am - noon Eastern time to accommodate meetings with overseas staff
• This position requires annual travel to certain IRAP locations, which may include: Berlin, Amman, and the U.S. offices between 1-3 weeks per year (IRAP pays for the travel, lodging, per diem)
• This position requires office availability in accordance with IRAP Hybrid work policy

Responsibilities

• Gather business requirements with input from multiple departments at IRAP
• Evaluate technology solutions & vendors, recommending process and technology innovations to solve for those business requirements
• Develop proposals for innovation including gap, cost & ROI analysis, prototyping, stakeholder buy-in, project planning, developing roadmaps
• Support teams in the customization and maintenance of Marketing Cloud and NPSP in coordination with the existing IRAP-internal Salesforce team to ensure smooth functionality in a shared Salesforce instance
• Translate business requirements to technology specifications for a team of external contractors to execute on
• Implement software with clear methodology of best practices in compliance with regulatory standards including requirements gathering, user story writing, work prioritization, developing solutions with the team, user acceptance testing, QA & coordinated release management
• Identify stakeholders and update them on ongoing & future work on a regular basis
• Manage a prioritized product backlog of business needs & resulting work on an ongoing basis
• Execute on change management including training, release notes, enabling business users to self-serve their data hygiene and reporting needs
• Conduct knowledge transfer and hand-off to enable IRAP’s IT Support team to handle ongoing staff support tickets

Preferred Qualifications

• Preferred experience with Agile framework and tools
• Preferred experience with analytics platforms like Salesforce Tableau, Microsoft Power BI
• Previous non-profit experience is a plus
• Additional languages are a plus

Benefits

• Fully paid family health insurance
• Retirement options (with employer match)
• Extensive PTO (20 or more vacation days, 22 and more public/ org-wide holidays)
• Comprehensive leave time for sickness
• Disability and parenting (5 months of parental leave)
• Reimbursement for work from home equipment
• Generous opportunities for professional development
• $99,080 - $114,861 a year