Thrive is hiring a
Enterprise Technical Account Manager

Summary

Join Thrive as a Dedicated Liaison and Technical Program Management Expert to empower enterprise clients through consultation, discovery, advisory, and status group sessions/meetings. As a primary customer point of contact and tactical liaison, you will provide recurring account reviews, establish program milestones, drive alignment towards a common vision, and execute on business & strategic goals.

Requirements

• College Degree with proven academic success or equivalent Military Experience
• 2+ years of account management or project management in a client facing role
• Goal-Driven
• Solution Sales & Technology Aptitude
• Excellent grammar, written and oral communication skills
• Strong Organizational Skills
• Experience and ability to develop a professional rapport, overcome objections and maintain influential demeanor both in person and over the phone

Responsibilities

• Primary customer point of contact and tactical liaison
• Communication and coordination champion
• Priority initiative/roadmap progress tracking
• Intimate understanding of customers workflows, business process, policy, and procedures
• Engage with and understand how users interface with technology
• Provide Recurring Account Reviews
• Establish program milestones, drive alignment towards a common vision, and execute on business & strategic goals
• Coordinate communications for alignment, understanding, and resolution of issues and project constraints
• Define and communicating the program charter, roles, tasks, milestones, budgets, and success measures
• Ensure definition, alignment and focus on priority initiatives
• Create and modify business and technical documentation for planning and reporting purposes
• Develop and maintain a deep functional knowledge of client’s business operations, goals, technical challenges, and critical infrastructure
• Significant customer immersion and team integration (physical, on-site presence if and when possible)
• Participate in executive and senior leadership planning and progress client meetings
• Understand customer’s workflows, process, policy, procedure, and how users interact with technology
• Provide guidance and technology recommendations for planned business needs (growth, relocation, new initiatives)
• Coordinate with Thrive’s project, security, network, and service delivery teams to ensure alignment with prioritized business objectives and initiatives
• Schedule & conduct technical business conversations in alignment with client’s business technology drivers and ongoing internal programs
• Review current business & technology trends and offer Thrive Platform solutions to address and remediate
• Assess business risk and potential opportunities within their IT environment and provide technical solutions and mitigation recommendations
• Assist with account technical due diligence services
• Assist with cyber insurance compliance • Assist with vendor selection
• Assist with strategic guidance by aligning Thrive products and services with customer’s business goals, objectives, and technology direction
• Provide insight to help mitigate risk with Thrive Platform products and services
• Assist with new technology/solution environment readiness
• Assist with budget forecasting and financial cost analysis reports and documentation