Remote Technical Account Manager - Billing

Summary

Join a dynamic team at Zuora as a Technical Account Manager and help customers get the most out of their investments. As a TAM, you will work with customers to drive engagement and success, utilizing your customer-facing skills and technical acumen. With experience in financial infrastructure, program management, and enterprise technology implementation, you will be able to effectively communicate at all levels of the organization.

Requirements

• At least 3-5 years of enterprise level experience delivering moderate to complex Revenue and Finance solutions
• At least 3 to 5 years of experience in customer-facing solution delivery within a professional services organization, as a Technical Account Manager or Solution Architect and/or Senior Business Consultant with a leading technology consulting company
• 3-5 years of enterprise level expertise with ERP, Order to Cash, Billing, and/or CRM solutions a plus
• Bachelor’s of Science in Computer Science or in Business preferred
• Code experience such as SQL, PLSQL or another programming language
• Object oriented framework experience
• Ability to review API documentation and assist customers in determining how best use APIs and troubleshoot API integrations
• Ability to review Zuora workflows and assist customers in troubleshooting these workflows
• Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it
• Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation
• Experience with solution implementation in the areas of revenue recognition, order-to-cash including account receivables, finance, and general ledger
• Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment
• Experience managing tasks on multiple projects simultaneously

Responsibilities

• Conduct requirements gathering, gap analysis, testing and support sessions with customers
• Work directly with Zuora Product Engineers on customer use cases and feedback
• Create, review and understand data/object models documentation
• Create, review and understand process flows and architecture diagrams
• Help maintain the overall customer health and be focused on the technical health of the customer
• Establish and maintain system configuration, architectures and an overall runbook for each of your customers
• Provide your customers with expertise on their Zuora product configuration, our Zuora APIs and integration best practices
• Document requirements and user stories and reviews the list of requirements/user stories with the customer for sign-off
• Design and document sound functional and technical solutions, including process flows, technical customizations, and integrations
• Provide guidance and updated best practices to customers using quarterly roadmaps and new features
• Follow up with customers to ensure delivered work meets original requirements and approved designs
• Review with the customer new or updated solutions, ensure the customer is satisfied with the work performed
• Develops and delivers custom customer solution specific training materials
• Supports the customer with regularly scheduled calls to answer functional and technical questions

Benefits

• Competitive compensation
• Corporate bonus program and performance rewards
• Company equity
• Retirement programs
• Medical insurance
• Generous, flexible time off
• Paid holidays
• Wellness days
• Company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing