Remote Senior Technical Account Manager

Summary

Join Affirm's team as a Senior Technical Account Manager (TAM) and support the technical needs of our enterprise merchants post-sale. You will represent Affirm's engineering team and technologies to our largest strategic merchant partnerships, while also helping to drive and execute our technical and business strategy.

Requirements

• 4+ years experience in a Solutions Engineering, Partner Engineering, Sales Engineering, Technical Account Management, Solutions Architecture, or any other customer-facing engineering role
• Ability to read code in at least one major programming language
• Familiarity with the following concepts: integrating UX elements w/ backend services, frameworks, and 3rd party developer APIs
• Excellent verbal and written communication skills, strong project management skills, capable of influencing internal and external stakeholders to stay on schedule
• Passion and drive to change consumer banking for the better

Responsibilities

• Build the trust of your technical counterparts, both internally and externally, while also fostering long term relationships with our Enterprise merchants
• Project Manage and provide world class technical guidance and solutions for expansion initiatives, promotions, etc; utilize and build on implementation guides, best practice playbooks, and UAT certification plans
• Consistently demonstrate your technical expertise and knowledge of Affirm's product suite to increase scope and product adoption
• Provide support in maintaining the overall technical health of enterprise merchants' integrations, including escalation and incident management
• Develop and maintain a full understanding of the technical integration between Affirm and our enterprise merchants
• Proactively monitor metrics to ensure the health of the integrations and quickly identify technical issues
• Troubleshoot the root cause of issues and proposed solutions, engaging your cross-functional partners as needed

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount