Red Canary is hiring a
Enterprise Technical Account Manager

Summary

Join our team as an Enterprise Technical Account Manager to work with security teams to implement and utilize Red Canary's products for enterprise customers.

Requirements

• 3+ years of enterprise experience designing and implementing infrastructure initiatives with a familiarity of security technologies
• Strong understanding of technology and security products
• Ability to clearly communicate complex solutions in an easy to understand manner
• Strong ability to prioritize tasks and issues using sound data and metrics
• Experience solving Level 2, and 3 Support cases
• Experience consulting enterprise customers
• Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and masterfully convey the problem statement and plan to others
• Strong enterprise-level troubleshooting

Responsibilities

• Act as the technical liaison with Red Canary’s enterprise customers
• Work closely with Sales and Customer Success to align technical use cases with business value
• Document and track customers’ feature and support requests
• Technical onboarding of new customers
• Document best practices and troubleshooting guidance
• Tracking activity, documenting root cause, and reporting
• Serve as a technical subject matter expert, focusing mostly on the use case planning, testing, troubleshooting, and implementing
• Drive innovation by leading initiatives to develop new capabilities on the Red Canary platform
• Provide technical leadership within and outside of your immediate team
• Guide customers through the technical onboarding, adoption, and optimization of Red Canary
• Act as an internal advocate for your customers' needs
• Work collaboratively with team members to improve overall Red Canary customer experience
• Train and mentor team members
• Lead technical training sessions