Erp Practice Director

Summary

Join Healthlink Advisors as the ERP Practice Director, leading the national ERP consulting services practice. You will oversee all aspects of the practice, from service offerings and proposal development to staffing and project delivery. This role requires fostering strong vendor relationships, developing growth plans, and collaborating with client management teams. You will manage engagement economics, contribute to firm thought leadership, and build a high-performing team. Success in this position demands expert-level ERP experience, strong communication skills, and a passion for leadership and team development. The ideal candidate will be comfortable in a collaborative environment and committed to delivering exceptional client service.

Requirements

• Bachelor's degree
• At least 5 years of consulting experience
• Expert-level experience with ERP products, technology and/or relevant industry expertise
• Strong understanding of the professional services healthcare IT industry, especially for the ERP operational areas
• Experience working with implementation methodologies and/or equivalent client-mandated project management methodology
• Excellent oral and written communication and presentation skills combined with the ability to lead and develop people

Responsibilities

• Lead and oversee all aspects of the ERP Practice, including service offering definition, proposal development, staffing, and project delivery
• Nurture a positive relationship with ERP solution vendors to understand product, market direction, industry approach, and technology standards
• Work with firm leadership to create growth plans and service directories to define the consulting offerings and grow new and established services in the market
• Work closely with client management teams to expand business opportunities and ensure quality delivery. Promote and build our referral-based business through the delivery of excellent services
• Manage and track engagement economics, including resource forecasting, engagement budget, margin goals, and scope management
• Contribute to firm thought leadership regarding ERP systems, hospital operations, and industry trends. Author perspectives and participate in national webinars regarding the service line, offering, and potential solutions
• Participate in the business planning process and account planning with various teams inside the firm
• Ensure delivery quality, client relationships, client satisfaction, and value is delivered at the highest level
• Build a strong team environment, to ensure the ERP team is a high-functioning team following the core values of Healthlink Advisors
• Assist in the development of and work within the firm’s methodology. Serve as a champion for the development of standard tools, frameworks, methodologies, and trainings that may be utilized in the ERP practice
• Play a key role in identifying add-on business for clients and develop statements of work to support contract development
• Manage multiple engagements by preparing work plans and budgets, assembling teams to staff projects, preparing and/or assisting resources in preparing project deliverables, and managing client relations
• Work with the recruiting team to staff engagements and forecast upcoming resource needs