Senior Director, CRM Salesforce

Summary

Join Aledade as the Sr Director, CRM Salesforce and lead the implementation, configuration, and integration of our Salesforce CRM platform. This leadership role oversees the technology roadmap, ensures platform alignment with business objectives, and drives sales team efficiencies. You will define and execute Salesforce CRM strategy, partner with senior leadership, and develop a multi-year roadmap. Responsibilities include overseeing Salesforce implementation, leading complex integrations, building a high-performing team, and optimizing sales processes. You will also establish governance policies and manage vendor relationships. Aledade offers a comprehensive benefits package including flexible work schedules, remote work options, health insurance, paid time off, parental leave, and more.

Requirements

• Obtain a Bachelor’s degree in Computer Science, Information Systems, or a related field
• Have 12+ years of related experience, with at least 5 years specifically in Salesforce
• Demonstrate proven experience in leading Salesforce implementations, configurations, and integrations in a large, complex organization
• Possess in-depth knowledge of Salesforce Sales Cloud, Service Cloud, and relevant Salesforce technologies such as Apex, Visualforce, and Lightning
• Show a strong understanding of sales processes, pipeline management, and sales reporting

Responsibilities

• Define and execute the Salesforce CRM technology strategy to support the sales organization’s goals
• Partner with senior leadership across sales, marketing, Engineering, and IT to identify and prioritize business needs
• Develop a multi-year Salesforce roadmap, ensuring scalability, innovation, and alignment with organizational objectives
• Oversee the end-to-end implementation of Salesforce, including requirements gathering, solution design, configuration, customization, and integration with other enterprise systems
• Lead complex Salesforce integrations with internal systems such as ERP, marketing automation platforms, and other business tools
• Drive the migration of legacy systems to Salesforce, ensuring data integrity and minimal disruption
• Build and lead a high-performing team of Salesforce administrators, developers, and analysts
• Mentor and develop team members, ensuring they stay up-to-date with Salesforce technologies and best practices
• Analyze current sales processes and workflows to identify opportunities for automation and efficiency improvements using Salesforce features and capabilities
• Partner with sales leadership to drive adoption and optimize usage of Salesforce
• Ensure accurate data collection, reporting, and dashboarding to enable data-driven decision-making
• Establish and enforce governance policies for Salesforce, including security, data privacy, and access controls
• Ensure Salesforce is maintained in compliance with regulatory requirements and industry standards
• Manage vendor relationships and contracts related to Salesforce and third-party applications

Preferred Qualifications

• Possess excellent leadership, project management, and communication skills
• Hold Salesforce certifications such as Salesforce Certified Administrator, Salesforce Certified Platform Developer, or Salesforce Certified Sales Cloud Consultant
• Have experience working with Agile/Scrum methodologies
• Possess knowledge of APIs, middleware, and integration tools such as MuleSoft or similar platforms
• Show familiarity with data migration tools and best practices
• Demonstrate the ability to balance technical expertise with business acumen to translate complex requirements into actionable solutions

Benefits

• Flexible work schedules and the ability to work remotely are available for many roles
• Health, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners
• Robust time off plan 21 days of PTO in your first year
• 2 Paid Volunteer Days & 11 paid holidays
• 12 weeks paid Parental Leave for all new parents
• 6 weeks paid sabbatical after 6 years of service
• Educational Assistant Program & Clinical Employee Reimbursement Program
• 401(K) with up to 4% match
• Stock options