Software Implementation Manager

Summary

Join Versapay as an Implementation Manager and lead multiple client projects simultaneously, ensuring timely execution of deliverables and developing solutions to complex problems. You will manage all aspects of implementing Versapay's Accounts Receivable Efficiency Suite, working closely with clients to understand their needs and optimize their AR processes. This role requires strong project management skills, problem-solving abilities, and excellent communication skills. You will collaborate with various internal teams to ensure a streamlined implementation experience and effective product adoption. The ideal candidate possesses a minimum of 2 years of project experience with financial systems implementations and experience in SaaS and a customer-facing role. Versapay offers a competitive salary and a remote work environment.

Requirements

• Minimum of 2 years of project experience working with financial systems implementations
• Experience in SaaS and in a customer-facing role
• Experience managing a portfolio of clients and multiple projects

Responsibilities

• Lead and facilitate project discussions: Meet with your clients’ business and technical teams (including C-suite (CFO, CTO) to understand their short and long term needs
• Manage projects: assign individual responsibilities and enforce accountability within the defined project team, developing and maintaining a project schedule and standard project documentation to ensure timely completion of each implementation project
• Test and develop: Understand each client’s business requirements, configure the solution and assist with end-to-end user acceptance testing
• Train: interface with customers and deliver user training to ensure an effective market roll-out
• Prioritize and manage escalations : Perform research on problems, separating the symptoms from the actual cause, to identify the appropriate corrective measures. Seek opinions and feedback on alternative solutions and best practices and implement those that have been agreed upon by the team
• Report management : Manage multiple Versapay projects simultaneously through all life cycle stages following Versapay implementation methodologies, maintain standard project documentation and prioritize conflicting demands with little supervision
• Understand their business and their needs
• Help them optimize their AR process
• Be at the forefront of their launch and drive adoption post-launch

Preferred Qualifications

• Prior experience in banking, check or accounts receivable processing or treasury management
• Excellent oral and written communications skills
• Excellent analytical and problem-solving skills
• Technical expertise in identifying and parsing intricate data files for system mapping and configuration (eg: open AR files, payment extract files)
• Understand Account Receivables and Payment Processing workflow
• Proficiency with Salesforce, Excel and Jira are beneficial, as well as web technologies, system integration, API concepts and systems interoperability

Benefits

• $85,000 - $95,000 a year
• #LI-Remote