Wiz is hiring a
Escalation Support Engineer

Summary

Join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses.

Requirements

• Bachelor's degree in computer science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications
• 5+ years of hands-on Technical Escalation Support experience (in a Tier 2/3 environment), or related customer-facing role
• 2+ years of experience with Deep technical and architectural knowledge for Security, Networking and Cloud technologies (Azure, AWS, GCP)
• Experience writing, reading and debugging code in one or more the following: Java, Python, JavaScript (or any other high level programming language)
• Proficiency in SQL, ability to compose basic queries leveraging joins across multiple tables on relational databases
• Proficiency with command-line tools and Linux operating system environments
• Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage
• Familiarity with security frameworks or tools
• Skills to maintain rigorous case management, ensuring thorough documentation and timely updates
• Ability to collaborate effectively with Engineering teams to drive architectural changes that enhance environmental stability
• Excellent written and verbal communication skills
• Fast learner, natural curiosity, and love of technology

Responsibilities

• Provide advanced technical support to global customers, resolve complex issues and provide custom solutions for enhancing security frameworks
• Act as the primary point of contact for advanced troubleshooting and guidance on configurations and best-practices
• Collaborate closely with product and engineering teams to submit detailed bug reports, provide product feedback, enhance incident resolution, and address service issues to improve product quality
• Serve as the subject matter expert on the core technologies within the Wiz product line, providing unparalleled knowledge and expertise
• Spearhead process enhancements, tool optimization, and service delivery improvements that facilitate effective troubleshooting and remediation, including advanced diagnostics
• Work closely with the Support leadership team to lead solution support engineer (SSE) ramp-up, conduct technical screenings, create technical documentations, develop Knowledge Base strategy, and build problem-solving guides

Preferred Qualifications

• Experience with DevOps technologies
• Familiarity with REST API's or GraphQL
• Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
• Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
• Understanding of relational databases