Technical Support Engineer

Summary

Join Monarch, a fully-remote company that helps users manage their financial life, as a Technical Support Engineer to assist customers with technical issues and contribute to improving user experience.

Requirements

• 1+ years of experience in a technical support role, including working with tools like Zendesk
• Ability to communicate directly with customers in a clear and supportive manner
• Comfort working with technical APIs (reading API documentation, calling APIs, etc)
• Comfort reading and making modifications to Python code (Django recommended but not necessary)

Responsibilities

• Develop a deep understanding of the Monarch app
• Help the Customer Success team when users have technical issues related to using the product or their financial data
• If necessary, provide direct support to users on technical/product issues
• Escalate issues to the Software Engineering team
• Liaise with stakeholders across the company to identify and advocate for areas of improvement to user experience including product changes, internal tools, improved process, etc

Preferred Qualifications

• Experience with personal finance technology, including data aggregators like Plaid, Finicity, etc
• An understanding of core personal finance concepts

Benefits

• Work wherever you want! As a fully remote company with no central office, we want you to work wherever you are happiest and most productive
• Competitive cash and equity compensation in a hyper growth, early stage company
• Stipend to set-up your ideal working environment
• Medical, dental and vision benefits (Full time US only)
• 401k (US only)
• Unlimited PTO
• 3 day weekend every month! We take off the “First Friday” every month to focus on rest, recuperation, or just having fun!