IT Support Engineer

Summary

Join Bitso's diverse team as an IT Engineer professional to maintain computer software and hardware functionality, providing technical support, monitoring systems, and implementing IT policies.

Requirements

• 4+ years of experience in an IT Operations or IT Support role
• Proficient in English
• Strong oral communication skills to gather information from employees and explain technical concepts in simple language
• Strong written communication skills to create and update technical documentation
• AWS Cloud support knowledge
• Okta, Slack, MDM/UEM, Office 365, Endpoint Central experience
• Google Workspace for Business Configuration Experience
• Excellent software and hardware troubleshooting and problem-solving skills
• Strong MacOS and Windows configuration and troubleshooting skills
• Proficient at IT Service Desk and Remote Desktop Support
• Scripting experience in Bash, Python, Perl, or PowerShell
• Strong time management skills
• Skilled with industry-standard software and hardware management tools

Responsibilities

• Provide technical support to employees
• Monitor and maintain laptop and desktop computer systems
• Install and configure hardware and software
• Resolve technical issues promptly
• Implement and enforce IT policies and procedures

Preferred Qualifications

• Identify & Access Management experience
• Jira and Confluence experience

Benefits

• Me Time program, including unlimited paid time off
• Remote-first work environment
• Employee Stock Option program
• Zero trading fees through our Bitso Alpha app
• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina
• Volunteering days
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more