Event App Builder

Summary

Join Swapcard's team as a Branded App Specialist! You will liaise with the Customer Team to create and update apps, publish new versions, analyze app usage, and keep track of policy changes from Apple and Google. Responsibilities include escalating improvements, co-designing product roadmaps, educating teams, providing client support, and participating in UX projects. You'll need 1-3 years of experience in customer service, support, or project management, a basic understanding of app publishing, fluency in English, and basic experience with app SDKs. A startup mindset, collaborative spirit, and excellent interpersonal skills are essential. Swapcard offers a remote-first policy, generous paid time off, remote perks, health insurance coverage, work-from-home and co-working space budgets, a learning budget, and mental health care initiatives.

Requirements

• 1 to 3 years of experience in customer service, support or project management
• Experienced and/or interested in tech and events
• Has a basic understanding of app publishing
• Fluent in English
• Basic experience with app SDK and play store and apple store guidelines
• Collaborative with the ability to work autonomously
• Service oriented & empathetic toward clients with excellent interpersonal skills
• Startup mindset - ready to learn, adapt, & initiate quickly
• Passionate, proactive, and involved
• Optimistic & calm when under pressure

Responsibilities

• Liaise with Customer Team to create/update apps and follow up as per deadlines
• Publish new versions of the app as per the product release schedules and bug fixes
• Report and analyse app usage/creation methods to identify areas of improvement
• Keep track of possible policy changes made by Apple (IOS) and Google (Android)
• Escalate process/product improvements to the Product team for continuous improvement
• Co-design a product roadmap for our “Branded App in Studio” to smoothen the client journey
• Educate and train teams on Branded App specifics
• Connect with clients to help them sort out branded app issues
• Participate in projects that involve the user experience across Swapcard
• Provide internal and external support for events and act as support to our Customer team during high seasonal demand

Benefits

• International team with 40+ nationalities (more on the way!)
• Remote-first policy with headquarters in Paris
• Thriving startup with career growth opportunities
• Open-minded culture that appreciates differences
• Feedback-driven, supportive & curious team with a DIY mindset
• Generous Paid Time Off to ensure you have time for what matters most
• Remote perks designed to optimize your working experience
• In-person social gatherings to celebrate our achievements
• 100% of your health insurance contribution paid by Swapcard
• Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup)
• Co-working space budget to support remote work in professional environments
• Learning budget to help you develop new and existing skills
• Mental health care initiatives to support your well-being