Events Operations Manager

Summary

Join Harrow, a leading U.S. ophthalmic pharmaceutical company, as their Marketing Events Operations Manager. Reporting to the VP of Commercial Operations, you will be responsible for the strategic and operational planning and execution of national, regional, and local meetings and events. This role requires strong project management, strategic thinking, financial management, and cross-functional collaboration skills. You will oversee all aspects of event planning, from vendor sourcing to final execution, ensuring alignment with business and brand goals. The position is remote with up to 40% travel. Harrow values innovation, patient access, and global mission work, offering a unique and rewarding work environment.

Requirements

• Experience in conference or meetings management
• Understanding of the FDA PRC Review process for promotional activities
• Demonstrated experience working cross functionally
• Attention to detail and well organized
• Ability to think creatively in confronting new issues and provide novel solutions
• Work under pressure, meet deadlines and exercise sound business judgment with critical thinking skills and high ethical standards while being a team player
• Excellent written and verbal communication skills; ability to write effective customer and field sales communications
• Ability to multitask, adjusting priorities as needed
• Proficiency in standard MS Office software products, including Outlook, PowerPoint, and Excel

Responsibilities

• Lead the planning and execution of remote and regional events and exhibits, working cross-functionally with sales, legal, compliance, marketing, and field operations teams
• Oversee all aspects of event planning, from sourcing vendors to final execution, ensuring alignment with business and brand goals
• Leverage knowledge of meeting sourcing and contracting to enhance company positioning and relationships with vendors
• Act as the point of contact for agencies and vendors involved in booth design, logistics, and execution
• Chair cross-functional teams and provide strategic guidance to ensure alignment between congress/event objectives, brand messaging, and corporate goals
• Develop, monitor, and communicate timelines, and ensure consensus on content and strategy across teams
• Manage exhibit design and staff, ensuring compliance and smooth operation during the event
• Oversee on-site logistics such as registration, housing, travel, financial reconciliation, and event coordination
• Review, select, and evaluate congresses and meetings to attend, in partnership with brand leaders
• Conduct post-event evaluations to measure success, ensuring return on investment (ROI) and alignment with business objectives
• Conduct site inspections and select optimal venues for meetings and congresses, aligning them with business and event objectives
• Ensure transparent communication regarding event objectives and outcomes to stakeholders, maintaining clarity on roles, responsibilities, and goals
• Oversee the review process for content and materials, ensuring compliance with legal, regulatory, and medical guidelines
• Ensure that events are delivered within the allocated budget, managing costs effectively while achieving the desired outcomes
• Build and maintain relationships with healthcare professionals and congress associations, participating in industry events and contributing to the company's strategic positioning
• Design, develop, and maintain SOPs for meetings and congresses, continually assessing and improving processes to align with company growth and industry standards
• Maintain a focus on quality, consistency, and flawless execution while ensuring financial competitiveness in all event planning and execution

Preferred Qualifications

• Bachelor's degree
• Experience in marketing to the ophthalmic audience
• Experience with ophthalmic pharmaceuticals
• Proficient with Salesforce, Pardot, Air table, and Tableau
• Experience with Adobe Suite, including Photoshop, InDesign, and Illustrator

Benefits

• Remote
• Travel Up to 40%